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A practical guide to good client care and professional standards, this book will certainly become an indispensable 'bible' for every veterinary receptionist.
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Given the practice reception team are the first and last people our clients interact with, it’s amazing that, often, precious few resources are spent on their training. So I was delighted to find a book aimed directly at this group of unsung heroes. Throughout, the emphasis is maintained on delivering outstanding client service. I would advise anyone with an interest in the development/survival of their business to include this book in their library. In fact, make it compulsory reading for all client-facing staff and managers.
Veterinary Record, February 2009
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Book Description Butterworth-Heinemann, 2001. Paperback. Condition: New. 1. Seller Inventory # DADAX0750642254