Reinventing Public Service Delivery in India: Selected Case Studies

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9780761934899: Reinventing Public Service Delivery in India: Selected Case Studies

This volume focuses on successful innovations in public service delivery in India and draws lessons to initiate scaling-up and replication. It documents and analyzes ten cases of innovation in service delivery across a range of sectors in India. The criteria used to choose these cases are four-fold. By presenting ten detailed case studies of how public services have been transformed across a range of sectors, this volume provides a deeper understanding of the key causal factors and processes involved in reform over time as well as some of the basic systemic issues that can potentially complicate the implementation of reform.

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The book presents some useful and interesting case studies...even though the focus of the book is India, the examples presented and the lessons and outcomes of these studies are relevant to most developing countries, particularly in the South Asian Region. It makes for interesting reading and would be useful to anyone interested in public service delivery, including academics, policymakers and practitioners.

--South Asia Economic Journal

This book presents an excellent collection of case studies of successful innovations in the public service delivery mechanism in India, from a study initiated by the World Bank. The overarching goal for this report was to identify common factors across cases that explained why these innovations worked.

--IIMB Management Review

This volume focuses on cases in successful innovations in public service delivery in India and draws lessons to initiate scaling-up and replication.... By presenting ten detailed case studies of how public services have been transformed across a range of sectors, this volume provides a deeper understanding of the key causal factors and processes involved in reform over time as well as some of the basic systemic issues that can potentially complicate the implementation of reform.

--The Pakistan Development Review

The volume "seeks to give the reader a deeper understanding of the key causal factors and processes involved in reform over time, as well as some of the basic systemic issues that can potentially complicate the implementation of reform" and it does so remarkably.

--Management & Labour Studies

The volume -seeks to give the reader a deeper understanding of the key causal factors and processes involved in reform over time, as well as some of the basic systemic issues that can potentially complicate the implementation of reform- and it does so remarkably.

--Management & Labour Studies

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Vikram K. Chand (ed.)
Published by Sage Publications, New Delhi, India (2006)
ISBN 10: 0761934898 ISBN 13: 9780761934899
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Book Description Sage Publications, New Delhi, India, 2006. Hardcover. Book Condition: New. Dust Jacket Condition: New. First Edition. This volume focuses on cases in successful innovations in public service delivery in India and draws lessons to initiate scaling-up and replication. It documents and analyses ten cases of innovation in service delivery across a range of sectors in India. The criteria used to choose these cases are four-fold. First, they represent some form of institutional reform in service delivery. Second, they have been culled from across a variety of sectors, making it possible to discern common threads in reform. Third, evidence to indicate a positive impact on service delivery includes surveys, and/or recognition by a credible external organization. Finally, these cases are examples of stable initiatives that have been in existence for at least two years. By presenting ten detailed case studies of how public services have been transformed across a range of sectors, this volume provides a deeper understanding of the key causal factors and processes involved in reform over time as well as some of the basic systemic issues that can potentially complicate the implementation of reform. Printed Pages: 404. Bookseller Inventory # 028591

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Vikram K. Chand (ed.)
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Book Description Sage Publications, New Delhi, India, 2006. Hardcover. Book Condition: New. Dust Jacket Condition: New. First Edition. This volume focuses on cases in successful innovations in public service delivery in India and draws lessons to initiate scaling-up and replication. It documents and analyses ten cases of innovation in service delivery across a range of sectors in India. The criteria used to choose these cases are four-fold. First, they represent some form of institutional reform in service delivery. Second, they have been culled from across a variety of sectors, making it possible to discern common threads in reform. Third, evidence to indicate a positive impact on service delivery includes surveys, and/or recognition by a credible external organization. Finally, these cases are examples of stable initiatives that have been in existence for at least two years. By presenting ten detailed case studies of how public services have been transformed across a range of sectors, this volume provides a deeper understanding of the key causal factors and processes involved in reform over time as well as some of the basic systemic issues that can potentially complicate the implementation of reform. Printed Pages: 404. Bookseller Inventory # 028591

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Book Description Sage Publications, 2006. Hardcover. Book Condition: New. This volume focuses on sucessful cases of innovative change in public service delivery and offers comment on initatives to continue change and further develop best practice. Printed Pages: 404. Bookseller Inventory # 90033

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Book Description Sage Publications, 2006. Hardcover. Book Condition: New. This volume focuses on sucessful cases of innovative change in public service delivery and offers comment on initatives to continue change and further develop best practice. Printed Pages: 404. Bookseller Inventory # 90033

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Book Description SAGE Publications Pvt. Ltd, 2006. Hardcover. Book Condition: New. Never used!. Bookseller Inventory # P110761934898

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Chand, Vikram K. (Editor)
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Book Description Sage Pubns, 2006. Hardcover. Book Condition: Brand New. 1st edition. 404 pages. 8.50x5.75x1.00 inches. In Stock. Bookseller Inventory # 0761934898

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