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Travel Perspectives: A Guide to Becoming a Travel Professional is a text that instructs students on the product of travel and how to sell it. It is a concise and descriptive "how to" manual complete with tools that help the student practice what is learned. Travel Perspectives focuses on terminology, product process and procedure, and developing the student's sales and customer service skills. Discussion points, contained throughout the text, develop understanding of the sales process and the role of customer service in attaining and retaining customers.
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Susan Rice is the owner and director of Travel Careers Inc., a travel career training school in Indianapolis, Indiana.Review:
My overall impression is favorable. One aspect I like in particular is the review questions and chapter exercises that can be used by the student to reinforce the readings. I like the liberal use of photographs/drawings, web activities and figures.
One of the first things that impressed me was how comprehensive the index is. I think the book is very well organized and the chapters are well structured. It takes the student from the basics to the more advanced skills. The author seems to be an exceptionally well experienced trainer. The examples in a text like this are always so critical, and it appears that the ones used are well-chosen and appropriate to illustrate the subject matter.
I think the author was very thorough in explaining the industry's history, terminology and where to go to find more information. I like the writing style. The author provides good information but not over-kill ! The " What Would You Do ? " section is great. It will make the students think things through. The illustrations are good and there is a nice variety of forms used, descriptions that we use on a daily basis for hotel, tours and cruises.
We have used " Perspectives " in recent years mostly because we could not locate a more suitable alternative. The writing style used in this book is very appropriate for the content. Explanations are clear and consise and concepts are summarized and illustrated well.
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Book Description Delmar Cengage Learning. PAPERBACK. Condition: New. 0766825426 New Condition. Seller Inventory # NEW7.3098981
Book Description Delmar Cengage Learning, 2001. Paperback. Condition: New. Never used!. Seller Inventory # P110766825426
Book Description Delmar Cengage Learning, 2001. Paperback. Condition: New. 3. Seller Inventory # DADAX0766825426
Book Description Delmar Cengage Learning, 2001. Condition: New. book. Seller Inventory # M0766825426