This specific ISBN edition is currently not available.View all copies of this ISBN edition:
Strong customer relationships are the keys to long-term profitability. Organizations around the globe continually search for ways to build these integral relationships and their competitive performance. Logistics is one area where organizations can generate noticeable improvements in customer satisfaction levels - but a strong logistics strategy must first be in place.
Logistics and Supply Chain Management illustrates how to develop and manage this type of customer-driven logistics strategy and shows how it can contribute to your organization's long-term financial health and stability. This comprehensive resource covers logistics auditing and assessment, supplier training and development, and strategic lead-time management. You'll also find practical examples from a wide range of industries and countries that bring leading-edge logistics management techniques to light.
An invaluable resource for logistics and distribution managers, as well as anyone who wants to build competitiveness, Logistics and Supply Chain Management explores ways to move goods and services through the "global pipeline" while still maintaining high levels of customer satisfaction and efficiency, use just-in-time principles to increase responsiveness to customer demands, and benchmark the supply chain to detect which logistics component needs immediate improvement.
The ultimate goal of logistics systems is to serve customers. If your system isn't structured to do this, or if it isn't responding to customer needs as well as you'd like it to, read this book. You'll discover how to use customer-driven logistics management to achieve your organization's service and financial goals.
"synopsis" may belong to another edition of this title.
Logistics and Supply Chain Management
Creating Value-Adding Networks
Develop and exploit logistics strategies
In today¿s highly competitive global marketplace, the pressure on organizations to find new ways to create and deliver value to customers grows ever stronger. There is a growing recognition that it is through logistic efficiency and effective management of the supply chain that the twin goals of cost reduction and service enhancement can be achieved.
Enhanced by diagrams, case-studies and chapter summaries, Logistics and Supply Chain Management looks at the tools, core processes and initiatives to ensure businesses gain and maintain their competitive advantage.
Key topics covered by Logistics and Supply Chain Management include:
· the idea of a service-driven logistics system based upon identified service priorities and a customer base segmented according to service requirements
· the many ways in which logistics can impact on overall return on investment and, ultimately, shareholder value
· logistics performance indicators: the concept of competitive benchmarking and the principles behind the balanced scorecard
· globalization: structuring a global logistics network, outsourcing and the co-ordination of network partners
· the logistics implications of JIT and how developments in information technology have been harnessed to access its power.
New to this edition:
· new chapters on logistics and customer value, integrated logistics and network logistics
· more emphasis on responsiveness, reflecting increased volatility of demand in many markets
· new chapter on managing risk in the supply chain
Responsiveness, reliability and relationships ¿ the basis for successful logistics and supply chain management.From the Inside Flap:
In today's highly competitive, global marketplace the pressure on organizations to find new ways to create and deliver value to customers grows ever stronger. Gradually, in emerging economies as well as mature markets, the power of the buyer has overtaken that of the customer.
The rules are different in a buyers' market. In particular customer service becomes a key differentiator as the sophistication and demands of customers continually increase.
At the same time, market maturity combined with new sources of global competition has led to over-capacity in many industries leading to an inevitable pressure on price. Price has always been a critical competitive variable in many markets and the signs are that it will become even more of an issue as the "commoditization" of markets continues.
It is against this backdrop that the discipline and philosophy of logistics and supply chain management has moved to the centre stage over the last two decades. The concept of integration within the business and between businesses is not new, but the acceptance of its validity by managers is. There has been a growing recognition that it is through logistics and supply chain management that the twin goals of cost reduction and service enhancement can be achieved. Better management of the "pipeline" means that customers are served more effectively and yet the costs of providing that service are reduced.
This is the focus of this second edition of Logistics and Supply Chain Management. The basic themes and underlying structure of the book have not changed from the first edition but as ideas progress and best practice gets even better, the need for revision and up-dating becomes inevitable.
"About this title" may belong to another edition of this title.
Book Description McGraw-Hill School Education Group. Hardcover. Condition: Very Good. A copy that has been read, but remains in excellent condition. Pages are intact and are not marred by notes or highlighting, but may contain a neat previous owner name. The spine remains undamaged. At ThriftBooks, our motto is: Read More, Spend Less. Seller Inventory # G0786301562I4N00
Book Description Irwin Professional Pub, 1994. Condition: Good. A+ Customer service! Satisfaction Guaranteed! Book is in Used-Good condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain limited notes and highlighting. Seller Inventory # 0786301562-2-4
Book Description Irwin Professional Publishing, 1994. Hardcover. Condition: Very Good. Logistics and Supply Chain Management (Financial Times) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9780786301560