Logistics and Supply Chain Management (Financial Times)

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9780786301560: Logistics and Supply Chain Management (Financial Times)
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Strong customer relationships are the keys to long-term profitability. Organizations around the globe continually search for ways to build these integral relationships and their competitive performance. Logistics is one area where organizations can generate noticeable improvements in customer satisfaction levels - but a strong logistics strategy must first be in place.
Logistics and Supply Chain Management illustrates how to develop and manage this type of customer-driven logistics strategy and shows how it can contribute to your organization's long-term financial health and stability. This comprehensive resource covers logistics auditing and assessment, supplier training and development, and strategic lead-time management. You'll also find practical examples from a wide range of industries and countries that bring leading-edge logistics management techniques to light.
An invaluable resource for logistics and distribution managers, as well as anyone who wants to build competitiveness, Logistics and Supply Chain Management explores ways to move goods and services through the "global pipeline" while still maintaining high levels of customer satisfaction and efficiency, use just-in-time principles to increase responsiveness to customer demands, and benchmark the supply chain to detect which logistics component needs immediate improvement.
The ultimate goal of logistics systems is to serve customers. If your system isn't structured to do this, or if it isn't responding to customer needs as well as you'd like it to, read this book. You'll discover how to use customer-driven logistics management to achieve your organization's service and financial goals.

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From the Back Cover:

Logistics and Supply Chain Management

 

Creating Value-Adding Networks

 

Develop and exploit logistics strategies

 

In today¿s highly competitive global marketplace, the pressure on organizations to find new ways to create and deliver value to customers grows ever stronger.  There is a growing recognition that it is through logistic efficiency and effective management of the supply chain that the twin goals of cost reduction and service enhancement can be achieved.

 

Enhanced by diagrams, case-studies and chapter summaries, Logistics and Supply Chain Management looks at the tools, core processes and initiatives to ensure businesses gain and maintain their competitive advantage.

 

Key topics covered by Logistics and Supply Chain Management include:

 

·        the idea of a service-driven logistics system based upon identified service priorities and a customer base segmented according to service requirements

·        the many ways in which logistics can impact on overall return on investment and, ultimately, shareholder value

·        logistics performance indicators: the concept of competitive benchmarking and the principles behind the balanced scorecard

·        globalization: structuring a global logistics network, outsourcing and the co-ordination of network partners

·        the logistics implications of JIT and how developments in information technology have been harnessed to access its power.

 

New to this edition:

·        new chapters on logistics and customer value, integrated logistics and network logistics

·        more emphasis on responsiveness, reflecting increased volatility of demand in many markets

·        new chapter on managing risk in the supply chain

 

 

Responsiveness, reliability and relationships ¿ the basis for successful logistics and supply chain management.  

From the Inside Flap:

Preface

In today's highly competitive, global marketplace the pressure on organizations to find new ways to create and deliver value to customers grows ever stronger. Gradually, in emerging economies as well as mature markets, the power of the buyer has overtaken that of the customer.

The rules are different in a buyers' market. In particular customer service becomes a key differentiator as the sophistication and demands of customers continually increase.

At the same time, market maturity combined with new sources of global competition has led to over-capacity in many industries leading to an inevitable pressure on price. Price has always been a critical competitive variable in many markets and the signs are that it will become even more of an issue as the "commoditization" of markets continues.

It is against this backdrop that the discipline and philosophy of logistics and supply chain management has moved to the centre stage over the last two decades. The concept of integration within the business and between businesses is not new, but the acceptance of its validity by managers is. There has been a growing recognition that it is through logistics and supply chain management that the twin goals of cost reduction and service enhancement can be achieved. Better management of the "pipeline" means that customers are served more effectively and yet the costs of providing that service are reduced.

This is the focus of this second edition of Logistics and Supply Chain Management. The basic themes and underlying structure of the book have not changed from the first edition but as ideas progress and best practice gets even better, the need for revision and up-dating becomes inevitable.

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Other Popular Editions of the Same Title

9780273681762: Logistics & Supply Chain Management: creating value-adding networks (3rd Edition)

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ISBN 10: 0273681761 ISBN 13: 9780273681762
Publisher: FT Press, 2005
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9780273034155: Logistics and supply chain management: Strategies for reducing costs and improving services (Logistics & Distribution Management Series)

Pitman..., 1992
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