Total Quality Management in Healthcare (HFMA HEALTHCARE FINANCIAL MANAGEMENT SERIES)

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9780786309801: Total Quality Management in Healthcare (HFMA HEALTHCARE FINANCIAL MANAGEMENT SERIES)

This text explains the need for quality in healthcare, and defines quality from the healthcare professional's perspective. It provides guidance on appropriate strategies and implementation techniques, and includes a detailed discussion of ISO 9000 in healthcare. The impact of customer satisfaction is illustrated, and strategies are provided for a marketing approach to TQM in healthcare.

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Stamatis, D. H., Stamatis, Dean H.
Published by Irwin Professional Publishing (1996)
ISBN 10: 0786309806 ISBN 13: 9780786309801
New Hardcover Quantity Available: 2
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Murray Media
(North Miami Beach, FL, U.S.A.)
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Book Description Irwin Professional Publishing, 1996. Hardcover. Book Condition: New. Never used!. Bookseller Inventory # P110786309806

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