Total Quality Management: The New Management Model (Portable MBA Series)

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9780787114626: Total Quality Management: The New Management Model (Portable MBA Series)
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A part of "The Portable MBA" series, this program presents an organizational overview that can be applied to any company. By placing emphasis on patterns of change and the interrelationships among people and processes, this audio program provides the management tools to improve every level of the organization. August 1997 publication date. 2 cassettes. .

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