Managing Diversity in Health Care Manual, Includes disk: Proven Tools and Activities for Leaders and Trainers

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9780787943936: Managing Diversity in Health Care Manual, Includes disk: Proven Tools and Activities for Leaders and Trainers

Turn strategy into immediate action with diversity training made easy. This versatile collection of activities, resources, and training materials is designed to facilitate a successful training program in any kind of health care organization. This unique tool kit reinforces the concepts presented in Gardenswartz and Rowe's Managing Diversity in Health Care and presents practical, ready-to-use tools-including a disk containing computerized forms-ideal for creating customized training agAndas. The Managing Diversity in Health Care Workbook provides a complete program guide for developing and conducting successful sessions in diversity, team development, customer service and satisfaction, conflict resolution, and community relations.

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From the Back Cover:

Practical Approaches to Exploring the Complex Issues of Cultural Diversity

Turn strategy into immediate action with diversity training made easy. This versatile collection of activities, resources, and training materials is designed to facilitate a successful training program in any kind of health care organization. This unique tool kit reinforces the concepts presented in Gardenswartz and Rowe's Managing Diversity in Health Care and presents practical, ready-to-use tools-including a disk containing computerized forms-ideal for creating customized training agendas. The Managing Diversity in Health Care Manual provides a complete program guide for developing and conducting successful sessions in diversity, team development, customer service and satisfaction, conflict resolution, and community relations.

"A 'must have' for anyone involved in diversity education in the health care community. The many exceptional tools not only address diversity awareness specific to the health care environment, but provide very practical approaches to exploring complex issues of cultural diversity unique to the relationship between health care provider and patient."—Margaret Burke, director, educational services, Providence Seattle Medical Center

"Comprehensive and user friendly. These exceptional authors have combined their years of experience studying diversity issues with practical insight about how those issues affect health care, and what to do to capitalize on them. This manual is a must for anyone in health care faced with managing not only a diverse workforce, but also a diverse population of patients and referring health care providers, in an increasingly competitive managed care environment."—Wendy Kissinger, manager, employee relations, Shands Hospital at the University of Florida

"Recognizing that the composition of the health care work force reflects the changing demographics in our society, utilizing these practical tools will help any organization 'manage diversity'."—Mark A. Meyers, president and CEO, West Hills Hospital and Medical Center

"This book is an excellent source of practical and useful ideas and techniques for developing a successful and results-oriented diversity training program. I would recommend this book to anyone who is committed to developing a serious and credible diversity program for their organization."—Arthur A. McCombs, vice president, human resources, University of Maryland Medical System

About the Author:

ANITA ROWE Lee Gardenswartz and Anita Rowe are partners in Gardenswartz & Rowe, a consulting firm specializing in management issues such as diversity, stress, and team development. They are the authors of Managing Diversity in Health Care (Jossey-Bass, 1998) and the award-winning Managing Diversity: A Complete Desk Reference and Planning Guide and The Diversity Tool Kit. They provide training and consulting services to a wide variety of organizations both in and out of health care.

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