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The contributors— from a wide variety of research backgrounds— first develop the theoretical and methodological bases necessary to understand how emotions have an impact on work. They discuss the effects of the balance and intensity of emotions on behavior and offer evolutionary, cognitive, and physiological approaches to emotion as each relates to understanding outcomes in organizations. The authors move on to examine emotion regulation, that is, how individuals learn and exhibit norms and rules for feeling and displaying emotions. At the organizational level, they look at the various processes that regulate affect in groups and organizations. In the third part of the book, they consider several basic applied problems in which emotion often plays a central role in understanding people's behavior. The chapters in this section explore what is known about workplace violence and aggression, customer service, courageous work behavior, work-family interactions, organizational recruitment and socialization practices, and cross-cultural issues in emotion. The book concludes with two chapters that develop more comprehensive models that integrate emotions, cognitions, and motivation. This integration provides a basis for discussing the research issues that should be addressed if we are to improve our future understanding of the relationship between emotions and work behavior.
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