Reference Assessment and Evaluation

ISBN 13: 9780789031945

Reference Assessment and Evaluation

5 avg rating
( 1 ratings by Goodreads )
 
9780789031945: Reference Assessment and Evaluation
View all copies of this ISBN edition:
 
 

Learn effective ways to assess and evaluate reference services in YOUR library

Innovation and the constant evolution of technology continually spur academic librarians to find superior ways to deliver high quality reference service to students, faculty, and researchers. Reference Assessment and Evaluation offers librarians and administrators a plethora of fresh ideas and methods to effectively assess and evaluate reference service in any academic library. Leading experts share their own best practices in delivering digital reference, training staff and student workers, and providing instruction through case studies from academic libraries of all sizes.

Because of fiscal pressures, the need to attract the best and brightest students and faculty to the academy, and increased competition from Internet search engines, the evaluation and assessment of reference service remains one of the most important challenges for academic libraries. Reference Assessment and Evaluation provides practical tips and clear examples on assessing and evaluating several diverse aspects of reference services. This book discusses in detail case studies from various colleges and universities on wide-ranging issues such as virtual reference evaluation, merging reference desks, peer evaluations, library instruction, and staff development. Academic libraries of all types will find opportunities to modify these innovative ideas to remain at the forefront of reference service.

Topics in Reference Assessment and Evaluation include:

  • a case study of the library at the University of Colorado at Boulder’s efforts to implement a drop-in research consultation program for students enrolled in the introductory writing course
  • coordination of an annual professional development program for specialized instruction targeted at faculty and staff members at Colorado State University
  • peer observation between the reference staff members of Augustana College Library and St. Ambrose University Library
  • the merging of San Jose State University’s government publication desk with the reference services desk along with the public library’s reference desk
  • Valparaiso University’s main library’s training and use of student assistants
  • analyzing user and librarian satisfaction within virtual reference transactions
  • evaluation of the University of South Alabama’s Baugh Biomedical Library’s chat reference service
  • evaluation of the University of Texas at Arlington’s virtual reference service
  • library technology’s impact on reference desk statistics
  • statistical analysis of reference desk data for staffing needs at the University of Tennessee at Chattanooga

Reference Assessment and Evaluation is timely, important reading for academic references librarians and supervisors.

"synopsis" may belong to another edition of this title.

Review:

"Particularly helpful." -- Samantha J. Gust, MLS, Reference Librarian, Niagara University Library

"The information found in this book will help libraries evaluate new technologies and educational techniques to provide high-quality reference services." -- Abby Holt, MLIS, Reference Librarian, University of Arkansas for Medical Sciences Library

"About this title" may belong to another edition of this title.

Other Popular Editions of the Same Title

9780789031938: Reference Assessment and Evaluation

Featured Edition

ISBN 10:  0789031930 ISBN 13:  9780789031938
Publisher: Routledge, 2006
Hardcover

Top Search Results from the AbeBooks Marketplace

1.

Diamond,Tom;Diamond,
Published by Routledge
ISBN 10: 0789031949 ISBN 13: 9780789031945
New Softcover Quantity Available: 1
Print on Demand
Seller:
Rating
[?]

Book Description Routledge. Condition: BRAND NEW. BRAND NEW Softcover - This title is now printed on demand - please allow added time for shipment! A Brand New Quality Book from a Full-Time Veteran Owned Bookshop in business since 1992!. Seller Inventory # 3530423

More information about this seller | Contact this seller

Buy New
US$ 35.90
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

2.

DIAMOND, TOM; SANDERS, MARK.
Published by Routledge (2018)
ISBN 10: 0789031949 ISBN 13: 9780789031945
New Paperback Quantity Available: 1
Print on Demand
Seller:
Herb Tandree Philosophy Books
(Stroud, GLOS, United Kingdom)
Rating
[?]

Book Description Routledge, 2018. Paperback. Condition: NEW. 9780789031945 This listing is a new book, a title currently in-print which we order directly and immediately from the publisher. Print on Demand title, produced to the highest standard, and there would be a delay in dispatch of around 10 working days. For all enquiries, please contact Herb Tandree Philosophy Books directly - customer service is our primary goal. Seller Inventory # HTANDREE0261305

More information about this seller | Contact this seller

Buy New
US$ 28.26
Convert currency

Add to Basket

Shipping: US$ 10.43
From United Kingdom to U.S.A.
Destination, rates & speeds

3.

Diamond, Tom (Editor)/ Sanders, Mark (Editor)
Published by Haworth Pr Inc (2006)
ISBN 10: 0789031949 ISBN 13: 9780789031945
New Quantity Available: 1
Seller:
Revaluation Books
(Exeter, United Kingdom)
Rating
[?]

Book Description Haworth Pr Inc, 2006. Book. Condition: Brand New. 1st edition. 200 pages. 8.50x6.25x0.50 inches. In Stock. Seller Inventory # __0789031949

More information about this seller | Contact this seller

Buy New
US$ 32.48
Convert currency

Add to Basket

Shipping: US$ 9.80
From United Kingdom to U.S.A.
Destination, rates & speeds

4.

Published by Routledge (2006)
ISBN 10: 0789031949 ISBN 13: 9780789031945
New Softcover Quantity Available: 1
Seller:
Irish Booksellers
(Portland, ME, U.S.A.)
Rating
[?]

Book Description Routledge, 2006. Condition: New. book. Seller Inventory # M0789031949

More information about this seller | Contact this seller

Buy New
US$ 46.33
Convert currency

Add to Basket

Shipping: US$ 3.27
Within U.S.A.
Destination, rates & speeds

5.

Tom Diamond, Mark Sanders
Published by Routledge 2006-10-12 (2006)
ISBN 10: 0789031949 ISBN 13: 9780789031945
New Quantity Available: 5
Seller:
Chiron Media
(Wallingford, United Kingdom)
Rating
[?]

Book Description Routledge 2006-10-12, 2006. Condition: New. Brand new book, sourced directly from publisher. Dispatch time is 4-5 working days from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Seller Inventory # NU-TNFPD-00102324

More information about this seller | Contact this seller

Buy New
US$ 26.33
Convert currency

Add to Basket

Shipping: US$ 39.19
From United Kingdom to U.S.A.
Destination, rates & speeds