Working the Night Shift: Women in India’s Call Center Industry

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9780804769143: Working the Night Shift: Women in India’s Call Center Industry
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Relatively high wages and the opportunity to be part of an upscale, globalized work environment draw many in India to the call center industry. At the same time, night shift employment presents women, in particular, with new challenges alongside the opportunities. This book explores how beliefs about what constitutes "women's work" are evolving in response to globalization. Working the Night Shift is the first in-depth study of the transnational call center industry that is written from the point of view of women workers. It uncovers how call center employment affects their lives, mainly as it relates to the anxiety that Indian families and Indian society have towards women going out at night, earning a good salary, and being exposed to western culture. This timely account illustrates the ironic and, at times, unsettling experiences of women who enter the spaces and places made accessible through call center work. Visit the author's website at http://www.working-the-nightshift.com and facebook group.

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About the Author:

Reena Patel is a feminist scholar and currently serves as a Foreign Service Officer with the U.S Department of State. She also advises companies on gender issues in the workplace.

Review:

"Call centers have become the flash point for debates about globalization. However, the social impacts of call centers within India are immense and largely uncharted. Patel makes an important contribution towards understanding this phenomenon through a rigorous focus on gender. Her lively prose makes this book accessible to all audiences but will be especially appealing to students of sociology, geography, women's studies, and anthropology."—Akhil Gupta, University of California, Los Angeles

"In this timely, beautifully written, and path-breaking ethnographic exploration, Patel brings to life the often unnoticed human beings who answer our phone calls on the other side of the world, making visible the dreams, lives, and desires of the women behind the anonymity of the call centers. In clear and accessible prose, she interweaves insightful analysis with the real life stories of these key players of economic globalization. Working the Night Shift should become indispensable reading; it is a book for everyone, for right now."—Cecilia Menjivar, Cowden Distinguished Professor of Sociology, Arizona State University

'Patel provides a rare glimpse into the lives of Indian women, as global call centers dislodge restrictions on mobility and transport them into night and public worlds. Amidst renewed surveillance by the media and community, how these women navigate new freedoms of transportation, housing, and socializing is a fascinating story.'—Winifred Poster, Lecturer in Women, Gender, & Sexuality Studies, Washington University

'This is a fascinating book. Combining an acute geographical imagination with careful attention to detail, Patel makes a significant contribution to debates about the complex and contradictory consequences of women's growing labour market participation. This is a key text for all social scientists interested in global change and new divisions of labour.'—Linda McDowell, Professor of Human Geography, University of Oxford

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9780804769136: Working the Night Shift: Women in India’s Call Center Industry

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ISBN 10:  0804769133 ISBN 13:  9780804769136
Publisher: Stanford University Press, 2010
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9788125042655: Working the Night Shift - Women in India’s Call Center Industry

Orient..., 2011
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Book Description Stanford University Press, United States, 2010. Paperback. Condition: New. Language: English . Brand New Book. Relatively high wages and the opportunity to be part of an upscale, globalized work environment draw many in India to the call center industry. At the same time, night shift employment presents women, in particular, with new challenges alongside the opportunities. This book explores how beliefs about what constitutes women s work are evolving in response to globalization. Working the Night Shift is the first in-depth study of the transnational call center industry that is written from the point of view of women workers. It uncovers how call center employment affects their lives, mainly as it relates to the anxiety that Indian families and Indian society have towards women going out at night, earning a good salary, and being exposed to western culture. This timely account illustrates the ironic and, at times, unsettling experiences of women who enter the spaces and places made accessible through call center work. Visit the author s website at and facebook group. Seller Inventory # AAJ9780804769143

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Book Description Stanford University Press, United States, 2010. Paperback. Condition: New. Language: English . Brand New Book. Relatively high wages and the opportunity to be part of an upscale, globalized work environment draw many in India to the call center industry. At the same time, night shift employment presents women, in particular, with new challenges alongside the opportunities. This book explores how beliefs about what constitutes women s work are evolving in response to globalization. Working the Night Shift is the first in-depth study of the transnational call center industry that is written from the point of view of women workers. It uncovers how call center employment affects their lives, mainly as it relates to the anxiety that Indian families and Indian society have towards women going out at night, earning a good salary, and being exposed to western culture. This timely account illustrates the ironic and, at times, unsettling experiences of women who enter the spaces and places made accessible through call center work. Visit the author s website at and facebook group. Seller Inventory # AAJ9780804769143

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