Please Don't Shoot the Messenger!: How to Talk to Demanding Bosses, Cluesless Colleagues, Tough Customers Without Losing Your Cool (Or Your Job!)

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9780809225200: Please Don't Shoot the Messenger!: How to Talk to Demanding Bosses, Cluesless Colleagues, Tough Customers Without Losing Your Cool (Or Your Job!)
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The business world is filled with unsettling circumstances and thorny situations that often require a person to break bad news or express uncomfortable information to people who don't want to hear it. This high-spirited yet helpful guide shows how to improve communication skills in challenging business situations, both in and out of the office and with customers and colleagues alike.

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