Administrative Assistant's and Secretary's Handbook

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9780814409138: Administrative Assistant's and Secretary's Handbook
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Between coordinating meetings, making travel arrangements, and running the phone lines, being a professional administrative assistant requires an astonishing and varied range of skills involving interpersonal communication, written presentations, and organizational ability. Written in a down-to-earth style, "Administrative Assistant's and Secretary's Handbook" provides readers with information on subjects including record keeping, telephone usage, office machines, mail, business letters, and computer software skills.Now in its third edition, the book has been completely revised with expanded coverage of topics including electronic records management, interpersonal and communication skills, troubleshooting computer problems, time and stress management, customer service, event planning, web conferencing, math for office professionals, office management and supervision, transcription, and much more. Comprehensive and completely up-to-date, this is the book every administrative professional should own.

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From the Inside Flap:

From coordinating meetings, to making travel arrangements, to creating a PowerPoint presentation for the next board meeting, to running the phone lines—or doing all of them simultaneously—it’s pretty clear that you don’t have much time to learn how.

Fortunately, here is a definitive resource that can answer all your questions. It’s a one-volume treasure trove of practical and valuable tips for performing countless job responsibilities quickly and well. Now in a thoroughly updated third edition, Administrative Assistant’s and Secretary’s Handbook gives you the information and guidance you need to significantly improve your skills—and enhance your value and career potential at the same time.

You’ll learn how to design and implement more productive daily administrative routines, organize your workspace and schedule for optimum efficiency, and keep yourself comfortable and healthy with a properly adjusted, ergonomically correct workstation and equipment.

In addition, the book keeps you up to speed with rapidly changing business technologies, from e-mail and Web use through networking issues, online data storage, and information security. Written in a down-to-earth style and organized for easy reference, the all-new edition has been completely revised with expanded coverage of topics including electronic records management, interpersonal and communication skills, troubleshooting computer problems, time management, event planning, web conferencing, office management and supervision, transcription, and much more. Software tutorials come complete with illustrations, examples, definitions and other tools to help you master programs completely and quickly.

A truly exceptional administrative professional is hard to find. But becoming one is now easier than ever. This jam-packed volume is the most comprehensive resource you’ll ever find, filled with every piece of on-the-job information you’ll ever need.

Long the go-to resource for the very best and most ambitious office professionals, Administrative Assistant’s and Secretary’s Handbook provides you with the necessary resources to build a foundation for your own career growth, and become more crucial to your boss’s, and your organization’s, success.

James Stroman has served as a private professional secretary, administrative assistant, and executive assistant to a wide range of individuals including an army general, a governor, a university president, and the owner of a National Football League team. He is the author of Secretary’s Manual, and has also written several successful cookbooks. He lives in Dallas, Texas.

Kevin Wilson is is a writer, instructional designer, training consultant and Vice President of Videologies, Inc., a company that specializes in training administrative professionals in Fortune 500 companies. His programs have won numerous awards and have been translated into 12 different languages. He lies in Acworth, Georgia.

Jennifer Wauson is a training consultant, project manager, and President of Videologies, Inc. She has managed multimillion dollar training projects, produced and directed a national television series, and produced award-winning multimedia training programs for companies such as IBM, Sony, Chevron, and Compaq. She lives in Atlanta, Georgia.

From the Back Cover:

Being a professional administrative assistant requires an astonishing and varied range of skills involving interpersonal communication, written presentations, and organizational ability. The most thorough, trusted career guide for administrative professionals, Administrative Assistant’s and Secretary’s Handbook gives you the skills and know-how you need to make your job easier and more rewarding, give your boss peace of mind, and set the stage for a rewarding and lucrative career. Completely updated and written in a down-to-earth style, this all-new third edition provides an overview for new administrative assistants, and offers information on everything from record keeping and telephone usage to office machines, business letters, and computer software skills. Included in the book are a glossary of computer terms and special business and financial information for the small business secretary. The book also provides information and advice on:

mail services and shipping · travel arrangements · meetings · keeping accurate records · computer systems and software · database management · spreadsheet software · the internet & e-mail · data security · keyboarding skills · word processing · desktop publishing · PowerPoint · office ergonomics · legal documents and terms · spelling, grammar and common English usage problems · bookkeeping and accounting · and more!

Whether you’re brushing up your skills, retraining to keep pace with changes in how business gets done, or just starting out on a challenging and rewarding path, this is the comprehensive and completely up-to-date book every administrative professional should own.

Praise for Previous Editions of Administrative Assistant’s and Secretary’s Handbook:

“[A] treasure trove of practical tips, accessible instructions, and invaluable tools for administrative professionals... it doesn’t get much better than this book.”—BookViews.com

“An excellent handbook for office reference.” – Bookwatch

“A handbook full of essential information for administrative assistants and secretaries.”

Reference and Research News

“Sets the gold standard for professionals who want to please not just their bosses—but themselves.”—The Progressive Woman

“Provides easy access to a wealth of practical and useful information... comprehensive scope... [a] useful reference tool."—American Reference Books Annual

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