Blueprints for service quality: The Federal Express approach (AMA management briefing)

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9780814423479: Blueprints for service quality: The Federal Express approach (AMA management briefing)
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American Management Association
Published by AMA Membership Publications Division, American Management Association (1991)
ISBN 10: 0814423477 ISBN 13: 9780814423479
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American Management Association
Published by AMA Membership Publications Division, American Management Association (1991)
ISBN 10: 0814423477 ISBN 13: 9780814423479
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American Management Association
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