Beyond Customer Satisfaction to Customer Loyalty: The Key to Greater Profitability (AMA Management Briefing)

3.14 avg rating
( 7 ratings by Goodreads )
 
9780814423622: Beyond Customer Satisfaction to Customer Loyalty: The Key to Greater Profitability (AMA Management Briefing)
View all copies of this ISBN edition:
 
 

This is part of a series of AMA management briefings which provide concise reports on current trends for professionals. It considers the question of customer satisfaction and customer loyalty, showing how to maximize profitability.

"synopsis" may belong to another edition of this title.

About the Author:

Keki R. Bhote (Glencoe, IL) is an independent consultant specializing in quality and productivity improvement. The author of nine books, including World Class Quality (Amacom), and former senior consultant for Motorola, he has been an advisor to over 300 companies globally, ranging from diverse manufacturing and service industries to universities and governments.

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Keki Bhote
Published by AMACOM (1996)
ISBN 10: 0814423620 ISBN 13: 9780814423622
New Paperback Quantity Available: 1
Seller:
Ergodebooks
(RICHMOND, TX, U.S.A.)
Rating
[?]

Book Description AMACOM, 1996. Paperback. Condition: New. Seller Inventory # DADAX0814423620

More Information About This Seller | Contact this Seller

Buy New
US$ 18.88
Convert Currency

Add to Basket

Shipping: US$ 4.99
Within U.S.A.
Destination, Rates & Speeds

2.

Bhote, Keki
Published by AMACOM (1996)
ISBN 10: 0814423620 ISBN 13: 9780814423622
New Paperback Quantity Available: 2
Seller:
Murray Media
(North Miami Beach, FL, U.S.A.)
Rating
[?]

Book Description AMACOM, 1996. Paperback. Condition: New. Never used!. Seller Inventory # P110814423620

More Information About This Seller | Contact this Seller

Buy New
US$ 34.31
Convert Currency

Add to Basket

Shipping: US$ 1.99
Within U.S.A.
Destination, Rates & Speeds