Michael J. Spendolini The Benchmarking Book

ISBN 13: 9780814450772

The Benchmarking Book

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9780814450772: The Benchmarking Book

Benchmarking is a revolutionary process that has been launched by many organizations, but it can quickly turn from a great idea to a great burden. Spendolini, one of the original benchmarking proponents at Xerox, simplifies the whole process and presents a distillation of how the best benchmarking programs in the U.S. are run. This synthesis of "lessons learned" provides a solid, practical platform from which to launch an effective benchmarking program.

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Michael J. Spendolini
Published by Amacom Books (1992)
ISBN 10: 0814450776 ISBN 13: 9780814450772
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Michael J. Spendolini
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Spendolini, Michael J.
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