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Describes the quality improvement process and uses case studies of diverse organizations to show how managers can establish a benchmarking program, choose a basic model to follow, and evaluate the results
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Book Description Amacom Books, 1992. Condition: New. book. Seller Inventory # M0814450776
Book Description Amacom Books, 1992. Hardcover. Condition: New. Never used!. Seller Inventory # P110814450776
Book Description Amacom Books, 1992. Hardcover. Condition: New. Seller Inventory # DADAX0814450776