The Benchmarking Book

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9780814450772: The Benchmarking Book
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Describes the quality improvement process and uses case studies of diverse organizations to show how managers can establish a benchmarking program, choose a basic model to follow, and evaluate the results

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9780814478660: The Benchmarking Book

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ISBN 10:  0814478662 ISBN 13:  9780814478660
Publisher: Amacom, 1994
Softcover

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