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Getting ahead in business and building a career are more difficult than ever. The Self-Development for Success Series launches with eight titles, each aimed at improving key professional skills. The books allow employees to find out how good they are, where there is room for development, and ways in which they can improve. Each title is full of exercises and questionnaires that will enable readers to undertake an ongoing assessment of their skills. Success at work means working smarter as well as harder; this collection of books gives employees a head start.
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Lin Walker is a training and development consultant and specialist in the fields of personal and interpersonal communication, encompassing telephone techniques and customer service. She has worked with many major organizations training their staff on using the telephone as a way to promote business and profitability.
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Book Description AMACOM, 1999. Condition: New. book. Seller Inventory # M0814470238
Book Description AMACOM, 1999. Paperback. Condition: New. 1. Seller Inventory # DADAX0814470238
Book Description American Management Association. Condition: New. pp. 95. Seller Inventory # 5767491