"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of "sharing the load" * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program."
"synopsis" may belong to another edition of this title.
Darryl S. Doane and Rose D. Sloat (Canton, OH) are international performance-based training and development specialists, and the owners of The Learning Service, Ltd.
"About this title" may belong to another edition of this title.
Book Description AMACOM, 2005. Paperback. Book Condition: New. Bookseller Inventory # DADAX0814472591
Book Description AMACOM, 2005. Paperback. Book Condition: New. book. Bookseller Inventory # M0814472591
Book Description AMACOM, 2005. Paperback. Book Condition: New. Never used!. Bookseller Inventory # P110814472591
Book Description Amacom. Book Condition: New. Original Books from across the World in Brand New Condition 9780814472590. book. Bookseller Inventory # sipnov-2714
Book Description AMACOM. PAPERBACK. Book Condition: New. 0814472591 New Condition. Bookseller Inventory # NEW7.1341007