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Synopsis
Today’s customers are smarter and more demanding -- and with so many choices available, repeat business is at greater risk than ever before. The fourth edition of this customer service bestseller still delivers the proven Knock Your Socks Off formula, and has been updated with all new techniques that will help anyone successfully work with even the most difficult customers. Featuring brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush, this indispensable guide shows readers how to create a true and lasting "Service Advantage." Written in the same accessible and humorous style that made this book a classic, the new edition provides tips and strategies to help readers:
* meet customers’ expectations and satisfy their needs
* become easy to do business with
* determine the right times to bend or break the rules
* become fantastic fixers and powerful problem-solvers
* cope effectively with "customers from hell."
Extensively updated and expanded, the best-selling front-line customer service book ever published is now even better.
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About the Author
Performance Research Associates, Inc., was founded in 1972 by the late Ron Zemke, author of nearly 40 books on service quality and organizational effectiveness. The firm consults with large and medium-sized corporations and non-profits. It is located in Minneapolis, Minnesota.
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
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Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00086866079
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
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Amacom Books (edition 4th), 2006
ISBN 10: 0814473652
ISBN 13: 9780814473658
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Seller: BooksRun, Philadelphia, PA, U.S.A.
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Paperback. Condition: Good. 4th. It's a preowned item in good condition and includes all the pages. It may have some general signs of wear and tear, such as markings, highlighting, slight damage to the cover, minimal wear to the binding, etc., but they will not affect the overall reading experience. Seller Inventory # 0814473652-11-1
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
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paperback. Condition: Fair. Seller Inventory # 0814473652-4-33458614
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
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Condition: good. This book is in good condition with very minimal damage. Integrity of the book is in good condition with no missing pages. Pages can have minimal notes or highlighting. Cover image on the book may vary. Ships out quickly in a secure plastic mailer! Seller Inventory # 56JTFK000U4F_ns
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
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Paperback. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0814473652I2N00
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Delivering Knock Your Socks off Service
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Seller: HPB-Emerald, Dallas, TX, U.S.A.
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paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_429554178
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Seller: GoldBooks, Denver, CO, U.S.A.
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Paperback. Condition: new. New Copy. Customer Service Guaranteed. Seller Inventory # 22H9_12_0814473652
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