Explaining how to be assertive in business, this text describes what to do in situations such as: giving and receiving feedback; expressing opinions; asking for what you want; dealing with rejection; delegating responsibility; and expecting accountability. The book provides examples of typical workplace communications scenarios, as well as two self-tests to help readers assess their present levels of directness. Readers will discover eight steps for effective communication and learn how to evaluate their goals from a communication standpoint.
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Book Description AMACOM. PAPERBACK. Book Condition: New. 0814479049 . Bookseller Inventory # HCI6336PBGG063017H0637P
Book Description American Management Association. Book Condition: New. pp. 176. Bookseller Inventory # 5768179
Book Description AMACOM, 1996. Paperback. Book Condition: New. Bookseller Inventory # P110814479049