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This new, cost-effective resource provides a practical, well-defined systematic approach to telephone triage. The two videos and accompanying workbooks can be used as effective classroom presentation aids or self-directed teaching tools. Video 1 covers the components of telephone triage, including assessment and intervention, the interview, telephone communication skills, protocols, and documentation. Video 2 uses vignettes to illustrate real-life telephone assessment. The user will be cued to stop the videotape at specific points to assess/evaluate the situation according to the guidelines discussed in Video 1. Workbooks accompany each video to guide the user through the material. Plus, continuing education credit is available at no extra charge! Viewing of each video, review of the workbook, and successful completion of the post test enables the user to acquire 1 continuing education contact hour per title.
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