Introduction.- System Element Models.- Basic Concepts in Stochastic Processes.- Simple Markovian Queueing Systems.- Imbedded Markov Chain Models for M/G/1 and G/M/1 Queues.- Extended Markov and Renewal Models.- Queueing Networks.- Matrix-Analytic Queueing Models.- The General Queue G/G/1 and Approximations.- Statistical Inference for Queueing Models.- Decision Problems in Queueing Theory.- Queueing Theory Applications in the Analysis of Manufacturing Systems.- Queueing Theory Applications in the Analysis of Computer and Communication Systems.- Simulating Queueing Systems.
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