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Synopsis
The first and only combined text/workbook training program to provide comprehensive telephone triage as well as protocol development. Written in direct, "how-to" style, it sets forth guidelines for interview and documentation skills, as well as medico-legal aspects. Contains essential guidelines and instructions for telephone triage that is confident, refined, and precise.
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About the Author
SHEILA WHEELER, RN, MS, is acknowledged as one of the world's leading experts in the field of telephone triage. She has practiced nursing for over 30 years, primarily in critical care, emergency department and clinic settings. An accomplished writer, educator, researcher, telephone triage practitioner and consultant, Ms. Wheeler is currently President of TeleTriage Systems in San Anselmo, California. Ms. Wheeler is the author of Telephone Triage: Theory, Practice, and Protocol Development as well as Telephone Triage Protocols. Ms. Wheeler has written for Nursing 97, Journal of Emergency Nursing, and has lectured nationally. She is the founder and chairperson of "Telephone Triage: Essentials for Expert Practice, the first annual national conference, sponsored by Contemporary Forums from 1994 to 2003.Ms. Wheeler has recent experience as an advice nurse in the community health and county facility settings. Currently, Ms. Wheeler serves as a nurse legal consultant in the area of telephone triage and provides training and consultation.
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- PublisherThomson Delmar Learning
- Publication date1993
- ISBN 10 0827349912
- ISBN 13 9780827349919
- BindingPaperback
- LanguageEnglish
- Edition number1
- Number of pages368
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Telephone Triage: Theory, Practice, and Protocol Development
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Thomson Delmar Learning, 1993
ISBN 10: 0827349912
ISBN 13: 9780827349919
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Telephone Triage: Theory, Practice, and Protocol Development
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Telephone Triage: Theory, Practice, and Protocol Development
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Telephone Triage: Theory, Practice, and Protocol Development
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Telephone Triage: Theory, Practice, and Protocol Development
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ISBN 13: 9780827349919
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