Telephone Triage Protocols for Adults 18 Years and Older (Telephone Triage Protocols for Pediatric and Adult Populations) (Vol 3)

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9780834209800: Telephone Triage Protocols for Adults 18 Years and Older (Telephone Triage Protocols for Pediatric and Adult Populations) (Vol 3)

As health care delivery systems evolve and managed care affects every venue of care delivery, telephone triage and advice programs are rapidly emerging as a necessary service to help control costs and health resource utilization. Available individually or as a set, the Telephone Triage Protocols for Pediatric and Adult Populations gives health care providers a three-volume set of age-adjusted, collaboratively developed, user-friendly protocols that address approximately 1,000 possible diagnoses by focusing on 50 key symptoms and problems. The protocols classify symptoms as emergent, urgent, acute, and non-acute; provide disposition and advice based on those classifications; and supply cross references and teaching and referral, where appropriate. Designed with low-income, high-risk, low-literacy clients in mind, these protocols will enable health care providers to avoid liability and to reap the benefits of appropriate health care utilization.

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