Empowering Your Library: A Guide to Improving Service, Productivity, & Participation

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9780838908587: Empowering Your Library: A Guide to Improving Service, Productivity, & Participation

Whether working to empower individuals, teams or the whole library, these guidelines make possible effective management of scarce resources--time, people, and money. They also help enhance your team's morale, innovation, continuous improvement, and customer service--the building blocks for funding libraries' vital and ongoing role in their communities.

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About the Author:

Connie Christopher holds an MS in Education and Counseling. Currently Learning Systems Manager at Multnomah County Library in Portland, Oregon, she oversees employee training and development, patron training, volunteer services, and the library's Teen Initiative. In a career spanning more than 30 year, she has committed to work with individuals and group; to enhance their professional and personal effectiveness. A coach and consultant, she has worked with the Alaska Library Association, Hewlett Packard, Safeway, and Qual comm and presented at PLA and Info people. She serves on the board of the contemporary Art Council for Portland art Museum.

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The major premise of this book is that as libraries try to remain major sources for information in the future, they need to focus on their staff. The author argues that every staff member has a stake in the library's future and suggests ways to use the talents of and energize all employees.

Suggested strategies are practical-- how to motivate, communicate, and build leaders. In particular, the book suggests ways to overcome resistance to change and to encourage risk taking. The guidelines on developing emotional intelligence, tables of best practices, and checklists to gauge mastery of motivational skills will be helpful to department heads as well as library administrators. The book should help libraries achieve the enhanced staff morale and customer service that lead to community support. RBB
Copyright © American Library Association. All rights reserved

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Book Description American Library Association, United States, 2003. Paperback. Book Condition: New. New. Language: English . Brand New Book. Whether working to empower individuals, teams or the whole library, these guidelines make possible effective management of scarce resources--time, people, and money. They also help enhance your team s morale, innovation, continuous improvement, and customer service--the building blocks for funding libraries vital and ongoing role in their communities. Bookseller Inventory # AAN9780838908587

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