The Quality Library

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9780838909522: The Quality Library
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Based on more than 50 years of author expertise in organizational improvement, "The Quality Library" offers a methodology to pinpoint trouble areas and improve processes.In an environment of budget cuts and freezes, libraries must keep a tight rein on costs and inefficiencies. The efficiency of systems and processes goes hand-in-hand with excellent customer service. Managers, however, often find themselves far enough removed from the day-to-day activities in the library that they don't know where inefficiencies, mistakes, and poor customer service may occur.By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for improvement that directly apply to the library's goals and missions. Staff will also learn how to statistically document the new process' performance, giving the library a means to quantify its effects.This book gives administrators a clear understanding of their suppliers and customers. It empowers front-line staff to make improvements and better decisions. It boosts employee and team morale as they work together to bring about change. It offers real-life success examples showing how process improvement works. It includes figures, appendices, worksheets, and a glossary.By continuously evaluating processes based on the guidelines and worksheets provided here, public and academic library administrators and managers will improve the quality and efficiency of service for patrons and staff alike.

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9788184082463: The Quality Library

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ISBN 10:  8184082460 ISBN 13:  9788184082463
Publisher: Indiana Publishing House, 2009
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Book Description American Library Association, United States, 2009. Paperback. Condition: New. Language: English . Brand New Book. Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes.In an environment of budget cuts and freezes, libraries must keep a tight rein on costs and inefficiencies. The efficiency of systems and processes goes hand-in-hand with excellent customer service. Managers, however, often find themselves far enough removed from the day-to-day activities in the library that they don t know where inefficiencies, mistakes, and poor customer service may occur.By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for improvement that directly apply to the library s goals and missions. Staff will also learn how to statistically document the new process performance, giving the library a means to quantify its effects.This book gives administrators a clear understanding of their suppliers and customers. It empowers front-line staff to make improvements and better decisions. It boosts employee and team morale as they work together to bring about change. It offers real-life success examples showing how process improvement works. It includes figures, appendices, worksheets, and a glossary.By continuously evaluating processes based on the guidelines and worksheets provided here, public and academic library administrators and managers will improve the quality and efficiency of service for patrons and staff alike. Seller Inventory # AAN9780838909522

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Book Description American Library Association, United States, 2009. Paperback. Condition: New. Language: English . Brand New Book. Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes.In an environment of budget cuts and freezes, libraries must keep a tight rein on costs and inefficiencies. The efficiency of systems and processes goes hand-in-hand with excellent customer service. Managers, however, often find themselves far enough removed from the day-to-day activities in the library that they don t know where inefficiencies, mistakes, and poor customer service may occur.By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for improvement that directly apply to the library s goals and missions. Staff will also learn how to statistically document the new process performance, giving the library a means to quantify its effects.This book gives administrators a clear understanding of their suppliers and customers. It empowers front-line staff to make improvements and better decisions. It boosts employee and team morale as they work together to bring about change. It offers real-life success examples showing how process improvement works. It includes figures, appendices, worksheets, and a glossary.By continuously evaluating processes based on the guidelines and worksheets provided here, public and academic library administrators and managers will improve the quality and efficiency of service for patrons and staff alike. Seller Inventory # AAN9780838909522

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Book Description American Library Association. Paperback. Condition: New. 160 pages. Dimensions: 10.8in. x 8.3in. x 0.4in.Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes. In an environment of budget cuts and freezes, libraries must keep a tight rein on costs and inefficiencies. The efficiency of systems and processes goes hand-in-hand with excellent customer service. Managers, however, often find themselves far enough removed from the day-to-day activities in the library that they dont know where inefficiencies, mistakes, and poor customer service may occur. By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for improvement that directly apply to the librarys goals and missions. Staff will also learn how to statistically document the new process performance, giving the library a means to quantify its effects. This book gives administrators a clear understanding of their suppliers and customers. It empowers front-line staff to make improvements and better decisions. It boosts employee and team morale as they work together to bring about change. It offers real-life success examples showing how process improvement works. It includes figures, appendices, worksheets, and a glossary. By continuously evaluating processes based on the guidelines and worksheets provided here, public and academic library administrators and managers will improve the quality and efficiency of service for patrons and staff alike. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Seller Inventory # 9780838909522

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