The Librarian as Information Consultant: Transforming Reference for the Information Age

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9780838910863: The Librarian as Information Consultant: Transforming Reference for the Information Age
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Library users evolving information needs and their choice
of search methods have changed reference work profoundly.
Today s reference librarian must work in a whole new way not
only service-focused and businesslike, but even entrepreneurial.
Murphy innovatively rethinks the philosophy behind current
library reference services in this thought-provoking book, which

  • Rebrands reference librarianship on the model of a
    consulting business, providing a renewed vision of the
    reference desk by treating patrons as clients
  • Spells out the importance of the patron s voice, and details
    methods for building and maintaining relationships with
    patrons
  • Identifies the reference librarian s competitive advantage over Web search engines and
    shows how to capitalize on it
Murphy adapts existing business practices and programs to the context of the library, allowing
frontline staff and administrators in any type of reference department to monitor and continuously
improve their library s services.

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About the Author:

Sarah Anne Murphy has held numerous positions at The Ohio State University since 1999. She is currently coordinator of research and reference for the OSU Libraries. Murphy earned a master of business of administration from The Ohio State University Fisher College of Business in 2008 and her master of library science from Kent State University in 2000. She has published papers on Lean Six Sigma, mentoring, and issues related to veterinary medicine libraries in College and Research Libraries, the Journal of Academic Librarianship, and the Journal of the Medical Library Association.

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Book Description American Library Association, United States, 2011. Paperback. Condition: New. Language: English . Brand New Book. Library users evolving information needs and their choice of search methods have changed reference work profoundly. Today s reference librarian must work in a whole new way-not only service-focused and businesslike, but even entrepreneurial. Murphy innovatively rethinks the philosophy behind current library reference services in this thought-provoking book, which - Rebrands reference librarianship on the model of a consulting business, providing a renewed vision of the reference desk by treating patrons as clients - Spells out the importance of the patron s voice, and details methods for building and maintaining relationships with patrons - Identifies the reference librarian s competitive advantage over Web search engines and shows how to capitalize on it Murphy adapts existing business practices and programs to the context of the library, allowing frontline staff and administrators in any type of reference department to monitor and continuously improve their library s services. Seller Inventory # AAN9780838910863

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Book Description American Library Association, United States, 2011. Paperback. Condition: New. Language: English . Brand New Book. Library users evolving information needs and their choice of search methods have changed reference work profoundly. Today s reference librarian must work in a whole new way-not only service-focused and businesslike, but even entrepreneurial. Murphy innovatively rethinks the philosophy behind current library reference services in this thought-provoking book, which - Rebrands reference librarianship on the model of a consulting business, providing a renewed vision of the reference desk by treating patrons as clients - Spells out the importance of the patron s voice, and details methods for building and maintaining relationships with patrons - Identifies the reference librarian s competitive advantage over Web search engines and shows how to capitalize on it Murphy adapts existing business practices and programs to the context of the library, allowing frontline staff and administrators in any type of reference department to monitor and continuously improve their library s services. Seller Inventory # AAN9780838910863

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Book Description Paperback. Condition: New. 120 pages. Library users evolving information needs and their choice of search methods have changed reference work profoundly. Todays reference librarian must work in a whole new waynot only service-focused and businesslike, but even entrepreneurial. Murphy innovatively rethinks the philosophy behind current library reference services in this thought-provoking book, which Rebrands reference librarianship on the model of a consulting business, providing a renewed vision of the reference desk by treating patrons as clients Spells out the importance of the patrons voice, and details methods for building and maintaining relationships with patrons Identifies the reference librarians competitive advantage over Web search engines and shows how to capitalize on it Murphy adapts existing business practices and programs to the context of the library, allowing frontline staff and administrators in any type of reference department to monitor and continuously improve their librarys services. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Seller Inventory # 9780838910863

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