Leading Libraries: How to Create a Service Culture

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9780838913123: Leading Libraries: How to Create a Service Culture

Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book. Drawing from case studies as well as the literature of business and social sciences, the authors provide guidance on how to apply the values of service leadership to both public and academic libraries. Through the use of examples, exercises, and tools for development, this book walks readers through the steps needed to create a sustainable, service-oriented model by

  • Explaining how a service culture reaches beyond the individual leader with positional authority and extends to all individuals
  • Showing ways to build rapport and trust within an organization, and how to balance encouragement with accountability
  • Detailing strategic thinking and planning methods that will lead to improvements in customer service, human resources, organizational development, and training
  • Helping library leaders create a sustainable service culture through codifying their organization's values, with advice on policies and procedures such as recruitment, performance evaluation, compensation, and succession planning
  • Discussing the environment of change in libraries, showing how a library's organizational culture is at the center of being responsive and staying relevant
This valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.

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About the Author:

Wyoma vanDuinkerken joined Texas A&M University in 2004 and received tenure in 2010. She is currently the director of the Joint Library Facility but has held a number of additional roles at Texas A&M University Libraries, including coordinator of Cataloging Record Support, coordinator of Acquisitions Monographs, reference librarian and administrator of Virtual Reference. Her research interests include virtual reference, project management, acquisitions, organizational change management, servant leadership, and library administration. She has written numerous articles and book chapters, and coauthored the ALA Editions book The Challenge of Library Management: Leading with Emotional Engagement. She served as coeditor-in-chief for the Journal of Academic Librarianship. Wendi Arant Kaspar joined Texas A&M University in 1996, received tenure in 2002, and was promoted to professor in 2011. Her research interests include human resources and management in libraries, innovation in library services and outreach. She has written numerous articles and book chapters and has served as coeditor of Library Administration and Management and coeditor-in-chief of the Journal of Academic Librarianship.

Review:

Thoughtful and thought provoking, the book's extensive bibliography serves as witness to the thoroughness of the authors. For each topic, vanDuinkerken and Kaspar chose excellent sources, relying on experts within each domain. -- SLA Leadership and Management Division This is probably one of the best books on leadership in libraries that has come out so far. It is a great resource not only for librarians who are already in leadership positions but for those who wish to lead who may not be quite ready to do so. --Against the Grain

The timely writing addresses some current problems surrounding customer-driven and customer-focused organization and culture in libraries and outlines useful models for both leaders and institutions alike. The changing nature of modern libraries would make this title extremely relevant to many institutions by redefining library services and core values. --Reference Reviews

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Book Description Amer Library Assn Editions. Paperback. Book Condition: New. 192 pages. Quality leadership is integral to the very future of our profession. And it doesnt only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book. Drawing from case studies as well as the literature of business and social sciences, the authors provide guidance on how to apply the values of service leadership to both public and academic libraries. Through the use of examples, exercises, and tools for development, this book walks readers through the steps needed to create a sustainable, service-oriented model byExplaining how a service culture reaches beyond the individual leader with positional authority and extends to all individualsShowing ways to build rapport and trust within an organization, and how to balance encouragement with accountabilityDetailing strategic thinking and planning methods that will lead to improvements in customer service, human resources, organizational development, and trainingHelping library leaders create a sustainable service culture through codifying their organizations values, with advice on policies and procedures such as recruitment, performance evaluation, compensation, and succession planningDiscussing the environment of change in libraries, showing how a librarys organizational culture is at the center of being responsive and staying relevantThis valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Bookseller Inventory # 9780838913123

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