"The Spirit of Service" is an excellent book for anyone who wants to improve their customer service performance or understand the key aspects of customer service. Tom Hinton has written an excellent field manual for front-line employees and supervisors to use to improve their service culture.
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Tom Hinton works with companies that want to create successful leaders and improve their business results through superior customer service and teamwork. Tom is the author of three best-selling books. He is also a frequent speaker at corporate and association meetings. Since 1987, Tom has delivered over 500 keynote programs around the world. Tom is president of the Customer Relations Institute, a San Diego-based consulting firm that specializes in helping companies develop an outstanding service-driven culture. He can be reached at firstname.lastname@example.orgReview:
"...the best book I've ever read on the subject of how we can help our employees improve their service performance." -- Book Review quote to publisher
"Any company that wants to gain a competitive edge through superior customer service should make 'The Spirit of Service' required..." -- Book Review Quote to publisher
"About this title" may belong to another edition of this title.
Book Description Kendall Hunt Pub Co, 1991. Paperback. Book Condition: New. Never used!. Bookseller Inventory # P110840362196