Service Quality in Leisure and Tourism

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9780851995410: Service Quality in Leisure and Tourism

This book aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism,including its characteristics and typology. Suitable for students and researchers, it shows how to evaluate critically the numerous quality management systems and techniques available within the context of the leisure and tourism business environment.

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About the Author:

Christine Williams is at University of Central Lancashire, Preston, UK.

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Williams, Christine, Buswell, John
Published by CABI (2003)
ISBN 10: 0851995411 ISBN 13: 9780851995410
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Book Description CABI, 2003. Paperback. Book Condition: New. Never used!. Bookseller Inventory # P110851995411

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Christine Williams/ John Buswell
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Book Description C A B Intl, 2003. Paperback. Book Condition: Brand New. 1st edition. 230 pages. 9.25x6.50x0.75 inches. In Stock. Bookseller Inventory # zk0851995411

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Christine Williams; John Buswell
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Book Description CABI, 2003. Paperback. Book Condition: New. book. Bookseller Inventory # M0851995411

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C? Williams, J Buswell
Published by CABI (2003)
ISBN 10: 0851995411 ISBN 13: 9780851995410
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Book Description CABI, 2003. Paperback. Book Condition: New. First. Bookseller Inventory # DADAX0851995411

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