Ever been frustrated by a garage over charging? inexplicable debits from your bank account? a shop selling faulty goods? dismissive treatment from your GP? inundated by junk mail? In each case, being able to write an effective letter of complaint will stop you feeling helpless when you know you are in the right. For each kind of problem, the guide gives an explanation of your rights and the obligations of the individual or organisation serving you, together with a summary of the relevant legislation and details of proposed changes in the law. This new edition includes advice on purchasing goods over the Internet and explains how to find out what information a company holds on you. The book goes on to provide you with a "standard letter", with guidance on how to adapt it to your own circumstances. These letters are specially tailored to the problems you might encounter with, for example, accountants, architects, banks, beauticians, builders, state agents, financial advisers, hairdressers, hospitals, hotel and restaurants, insurance companies, local authorities, neighbours, retailers, solicitors and tour operators. You will also find advice on: how to use correctly the language that lawyers would use if they were acting on your behalf; how long to allow respondents to reply to your letter(s); which Act of Parliament to cite in which situation; how to take your claim through the small claims track; which ombudsman, trade association or arbitration scheme to approach for help. Based on the first-hand experience of Consumers' Association's legal department, this book should give you the knowledge and confidence to assert your rights on paper and you no longer have to take "no" for an answer.
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