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In this highly successful mini-encyclopedia on essential people skills, Peter Honey provides clear, concrete advice on how to:- assert yourself, empower others and satisfy customers; cut through game-playing and hidden agendas; release creativity, generate ideas and build on them to solve problems; prevent anger, boredom, guilt and other unwanted feelings; praise, criticise and negotiate more effectively; and cope with conflict, bullies and (your own and others) resistance to change. Also includes a powerful diagnostic quiz to focus your thinking on the best places to start.
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Dr Peter Honey, a chartered psychologist, management consultant and the author of over 50 publications, is one of Britain's foremost authorities on interpersonal relations at work.
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Book Description Chartered Institute of Personnel & Development, 1988. Condition: New. book. Seller Inventory # M0852923961