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Quality of service has become a vital issue for both telecommunications users and providers. This text covers both theoretical and practical aspects of the subject, plus managerial, marketing and engineering approaches to quality in the telecommunications industry.
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This book, first of its kind and perhaps the only one currently in the field, is aimed at managers working in telcos, telecommunications managers in large and small corporations, regulators and students of telecommunications at first degree or postgraduate level.
A telecommunications manger working in a telco with a few thousand customers or more could benefit from this book as it attempts to bring together all key issues in the professional management of Quality of Service (QoS). The overall approach is to deal with issues starting from customer's requirements. The overall purpose is to attempt to provide sufficient information to provide optimum quality at optimum cost to provider, by reducing the risk of over or under-engineering of the network and other resources. For well established telcos this book could act as a reference work for the professional management of QoS; for newer telcos it could act as a text book to be followed for the implementation of professional management of QoS.
Telecommunications managers in corporations could find the book useful in drawing up Service Level Agreements with providers. Regulators could benefit from identifying the key issues in providing quality in services. The student would benefit from understanding the basic issues that govern the management of quality of service. Due to the very large number of issues the book cannot deal with any of these in great depth but is dealt in sufficient depth to whet one's appetite and to give enough confidence to tackle the management of QoS. It does not deal with the Internet.
All independent reviews seen by the authors to date have been favourable.
Antony P OodanAbout the Author:
Antony Oodan has worked as a consultant on Quality of Service since his early retirement in 1992. He was with British Telecom for 25 years where he was responsible for network performance measures. Prior to that he worked on long life thermionic tube development, design and manufacture for over a decade. He has a degree in physics and is a member of the Institute of Management.
Professor Keith Ward joined University College London on retirement from British Telecom in 1992, after a career spanning 44 years in which he reached the position of Chief Network Engineer. He is a fellow of the Institution of Electrical Engineers, a fellow of the City and Guilds of London Institute and a member of the Institute of Management.
Tony Mullee, since joining British Telecom in 1972, has held a number of management position within the technical and commercial sides of the business. Currently, he is heading BT's Strategic Alliance Implementation Team, with responsibility to bring BT's joint ventures into early profitability.
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Book Description Inspec/Iee, 1998. Hardcover. Condition: New. Seller Inventory # DADAX0852969198
Book Description Inst of Engineering & Technology, 1998. Condition: New. book. Seller Inventory # M0852969198