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Builders can use this manual as a model to construct their own homeowner manual, which is presented to customers at contract and prepares them for the home building process, home maintenance, and warranties. The book covers all key areas that a builder needs to explain to customers, including financing, purchasing, selections, construction, orientation, maintenance, closing and warranties. A disk of the text also conveniently accompanies the book so builders can tailor this manual to their own projects and customers. Author Carol Smith is a leading customer relations expert for the home building industry with 21 years of experience in such positions as vice president of customer relations, orientation rep, construction superintendent, real estate broker, property manager, and mortgage lender. IBM compatible using Windows, 3.5-inch drive. Diskette is in a WordPerfect 6.1 format. From Home Builder Press, 1997, 128 pp.
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