Items related to The Reference Interview As a Creative Art
Emphasizing training and development, this book covers evaluation techniques, various types of interviews, problem patrons, and other issues.
Customer service, so important to success in business, is also a vital part of library service. Perhaps nowhere else does the concept play such a significant role as in the library reference department. Recent technological changes in the library have added myriad resources and searching techniques to an already complex encounter. This book shows librarians how to combine creativity with professional expertise to produce the happiest of results-a satisfied patron. Completely updated, this new edition reflects sociological and technological changes and trends that have transpired in the last decade. Current research methods in the areas of neutral questioning and interview evaluation have been incorporated, as have ALA's new guidelines and standards. After reviewing the historical background of, and research on, the reference interview, the authors discuss the effects of technology and how to serve special populations, emphasizing training and development while covering evaluation techniques.
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About the Author:
Review:
ELAINE Z. JENNERICH is Staff Development and Training Coordinator, Suzzallo Library, University of Washington, Seattle. She received the Award in Librarianship from the Special Libraries Council of Philadelphia in 1970.
EDWARD J. JENNERICH is Associate Provost for Academic Administration and Dean of the Graduate School, Seattle University, Washington.
"Shows librarians how to combine creativity with professional expertise to improve customer service."-Reference and Research Book News
"An ideal overview of the interview process."-Public Library Quarterly
"This book is highly recommended for all libraries, academic ones in particular."-Journal of Academic Librarianship
?An ideal overview of the interview process.??Public Library Quarterly
?An ideal overview of the interview process.?-Public Library Quarterly
?This book is highly recommended for all libraries, academic ones in particular.?-Journal of Academic Librarianship
?Shows librarians how to combine creativity with professional expertise to improve customer service.?-Reference and Research Book News
"An ideal overview of the interview process."-Public Library Quarterly
"This book is highly recommended for all libraries, academic ones in particular."-Journal of Academic Librarianship
?An ideal overview of the interview process.??Public Library Quarterly
?An ideal overview of the interview process.?-Public Library Quarterly
?This book is highly recommended for all libraries, academic ones in particular.?-Journal of Academic Librarianship
?Shows librarians how to combine creativity with professional expertise to improve customer service.?-Reference and Research Book News
"About this title" may belong to another edition of this title.
- PublisherLibraries Unlimited Inc
- ISBN 10 0872874451
- ISBN 13 9780872874459
- BindingHardcover
- Rating
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The Reference Interview As a Creative Art
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Libraries Unlimited Inc
ISBN 10: 0872874451
ISBN 13: 9780872874459
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Book Description Condition: Good. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include From the library of labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media. Ships same or next business day with tracking emailed direct to you!. Seller Inventory # 3U1IBA0036J1_ns
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Stock Image
The Reference Interview As a Creative Art
Published by
Libraries Unlimited Inc
(1987)
ISBN 10: 0872874451
ISBN 13: 9780872874459
Used
Hardcover
Quantity: 1
Seller:
Rating
Book Description Hardcover. Condition: Good. Good. book. Seller Inventory # ERICA79108728744513
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