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Customer Centered Six Sigma provides readers with a fundamental, yet comprehensive, approach to thoroughly involving customer requirements into all aspects of your organization's business. This book offers a very basic understanding of the Six Sigma initiative, placing heavy emphasis on the consideration and implementation of customer input throughout the process. The authors present a high-level review of basic Six Sigma tools for gathering customer requirements, conducting customer satisfaction surveys, and managing organizational processes and opportunities based upon customer input. The entire book discusses the involvement and alignment of the customer with the organization's processes and culture. Each chapter's points are reinforced with case-studies which emphasize key lessons learned.
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Book Description Asq Pr, 2000. Hardcover. Condition: New. Never used!. Seller Inventory # P110873894901
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Book Description Asq Pr, 2000. Condition: New. book. Seller Inventory # M0873894901
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Book Description ASQ Quality Press, 2000. Hardcover. Condition: New. 1st. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. Buy with confidence, excellent customer service!. Seller Inventory # 0873894901n