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Focuses on the relationship between customer satisfaction and tangible business outcomes like market share, revenue, and profitability. This book can ensure that appropriate scales, variables, and assumptions are used.
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Book Description ASQ Quality Press, 2002. Hardcover. Condition: New. Brand New. Guaranteed. Seller Inventory # SKU029978
Book Description Asq Pr, 2002. Condition: New. book. Seller Inventory # M0873895010
Book Description Asq Pr, 2002. Hardcover. Condition: New. Never used!. Seller Inventory # P110873895010
Book Description Condition: New. New. Seller Inventory # STRM-0873895010