Insights to Performance Excellence 2007: An Inside Look at the 2007 Baldrige Award Criteria

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9780873897129: Insights to Performance Excellence 2007: An Inside Look at the 2007 Baldrige Award Criteria
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The annual best-seller is back again! Author Mark Blazey has simplified the Baldrige Award Criteria through the use of linkage diagrams and flow charts for each of the items that comprise the criteria. The categories are aligned to reflect a new way of looking at the components of a high performance management system. As always, what distinguishes this book from others on the market is the author's simplification of the 2006 Baldrige Criteria and the application process. Through its use of flowcharts, relationship matrixes, and examples of effective practices to help assess and document continuous improvement efforts, the book will strengthen your understanding of the Baldrige Criteria and provide valuable insights when analyzing your organization, achieving higher levels of performance, and applying for the Baldrige Award.

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About the Author:

Mark L. Blazey is president of Quantum Performance Group, a management consulting and training firm specializing in organization assessment and high-performance systems development. Dr. Blazey has an extensive background in quality systems. For five years he served as a senior examiner for the Malcolm Baldrige National Quality Award. He is currently the lead judge for the U.S. Army Communities of Excellence Award and has served as the lead judge for Baldrige-based awards for New York State, Vermont, Delaware, and Aruba, and judge for the Wisconsin Forward Award and the U.S. Department of Labor Workforce Excellence Award. Dr. Blazey has participated on and led numerous site visit teams for national, state, and company-private quality awards and audits over the past 15 years. Dr. Blazey has trained thousands of quality award examiners and judges for state and national quality programs, as well as managers and examiners for schools, health care organizations, major businesses, and government agencies. He has set up numerous Baldrige-based programs to enhance and assess performance excellence for all sectors and types of organizations, many of which have subsequently received state and Baldrige recognition. Dr. Blazey has written many books and articles on quality, including the ASQ Quality Press bestseller Insights to Performance Excellence, and co-authored Insights to Performance Excellence in Education, Insights to Performance Excellence in Health Care, and Baldrige in Brief: A Guide to the Baldrige Performance Excellence Criteria. He is a senior member and Certified Quality Auditor (CQA) of the American Society for Quality.

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Mark L. Blazey
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