Coaching Green Belts for Sustainable Success

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9780873899048: Coaching Green Belts for Sustainable Success
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Six Sigma Green Belts need support in applying new skills after training, yet there is little research about how this works and even less advice about what support looks like in the field. This book is that missing link in providing coaching tips to support Green Belt projects. There is an abundant amount of information on the technical, hard skills aspects of Six Sigma, while considerably less about the interpersonal side of DMAIC. Research has shown that desirable Green Belt project outcomes are greatly influenced by collaboration issues between the coach and the Green Belt team member, and therefore this text focuses on tips for effective collaboration practices. Besides being a comprehensive discussion about how to coach Green Belts on their first project, it may also be used to coach subsequent Green Belt projects. A case study of Louisville Metro demonstrates this book s ideas in the field and includes an example of one of its actual Six Sigma Green Belt projects.

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About the Author:

Dr. Steve Pollock, ASQ Fellow, is director of quality engineering in the Enterprise Solutions group at Humana, Inc., in Louisville, Kentucky, and an adjunct faculty member in the business program at Indiana Wesleyan University. He is an ASQ Certified Six Sigma Black Belt (CSSBB), Certified Quality Engineer (CQE), and Certified Quality Auditor (CQA), a review board member of The Journal for Quality and Participation, and author of many quality improvement articles. Daro Mott serves as the deputy director of performance management and chief of staff of the Office of Performance Improvement within the office of Louisville mayor Greg Fischer. Mott is also an adjunct professor at the University of Louisville, the University of Indiana Southeast and ATA College. Mott is a certified Project Management Professional, Six Sigma Black Belt and Lean Leader. Mott aspires to be the first Six Sigma Master Black Belt and Credentialed Manager appointed city/county manager of a complex municipal government.

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Steve Pollock; Daro Mott
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Steve Pollock
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