20 Training Workshops for Listening Skills

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9780874252040: 20 Training Workshops for Listening Skills
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Train your staff to listen with skill and sensitivity. This volume contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, and reproducible participant materials. Each workshop takes 1-3 hours to complete.

Training Objectives
Demonstrate how effective listening can enhance organizational performance
Improve interpersonal relationships among staff
Eliminate common blockages to listening
Selected Workshops
How Well do You Listen?
Blocks to Listening
Listening Between the Lines
Active Listening
Communication Styles two-way Communication
Listening and Stress
When the Phone Rings
Remembering What You Hear
Notetaking
Concentration
Time Guidelines
Each workshop takes 1-3 hours.

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9780566027895: 20 Training Workshops for Listening Skills

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ISBN 10:  0566027895 ISBN 13:  9780566027895
Publisher: Gower Pub Co, 1990
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