Interpersonal Skills for IT Professionals [Instructor Guide]

9780874259421: Interpersonal Skills for IT Professionals [Instructor Guide]
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Of all the challenges faced by Information Technology (IT) professionals today, developing strong interpersonal skills ranks as one of the biggest and most critical. In fact, studies show their ability to work with people can make the difference between IT project failure and success. Now trainers have a valuable resource to help them teach IT professionals these vital interpersonal skills. Interpersonal Skills Training for Information Technology Professionals is organized into five sections focused on these key interpersonal skills:

Personality awareness Communication Conflict management Trust building Collaboration

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