U.S. corporations now lose half their customers in five years, half their employees in four, and half their investors in less than one. The Loyalty Effect reveals the secrets of successful companies which base their business strategies on loyal relationships. Reichheld lays out the principles that connect value creation, loyalty, growth, and profits, and shows how great companies have used these principles to build loyal customers, loyal employees, and loyal owners.
"synopsis" may belong to another edition of this title.
From the Back Cover:
"Deserves to become a business classic."
-Financial Times
"The Loyalty Effect put loyalty economics on the map."
-The New York Times
"The Loyalty Effect is . . . as close to a religious experience as one can get in the business realm."
-Sun-Sentinel
"[Reichheld's] message is simply this: The best, most profitable employers are those that inspire loyalty among three constituencies: customers, investors, and employees."
-Fortune
About the Author:Fred Reichheld is a Director Emeritus of Bain & Company and a Bain Fellow. He is also the author of Loyalty Rules!.
"About this title" may belong to another edition of this title.
Top Search Results from the AbeBooks Marketplace
1. The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
Published by
Harvard Business School Press
ISBN 10: 0875844480
ISBN 13: 9780875844480
New
Hardcover
Quantity Available: 1
Seller:
Rating
Book Description Harvard Business School Press. Hardcover. Condition: New. 0875844480 Ships promptly from Texas. Seller Inventory # Z0875844480ZN
Buy New
US$ 8.87
Convert Currency
2. The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
Published by
Harvard Business School Press
ISBN 10: 0875844480
ISBN 13: 9780875844480
New
Hardcover
Quantity Available: 1
Seller:
Rating
Book Description Harvard Business School Press. Hardcover. Condition: New. 0875844480. Seller Inventory # CM-HBM-12400C
Buy New
US$ 4.89
Convert Currency
3. The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value (Mint First Edition)
Published by
Harvard Business School Press
(1997)
ISBN 10: 0875844480
ISBN 13: 9780875844480
New
Hardcover
First Edition
Quantity Available: 1
Seller:
Rating
Book Description Harvard Business School Press, 1997. Hardcover. Condition: New. Dust Jacket Condition: New. 1st Edition.... Harvard Business School Press [1996]. First edition. Tenth printing. Hardbound. New, in dust jacket. Very fine/very fine in all respects. A pristine unread copy. 0.0. Seller Inventory # jean0328
Buy New
US$ 4.95
Convert Currency
4. The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
Published by
Harvard Business School Press
(1996)
ISBN 10: 0875844480
ISBN 13: 9780875844480
New
Hardcover
Quantity Available: 1
Seller:
Rating
Book Description Harvard Business School Press, 1996. Hardcover. Condition: New. Seller Inventory # DADAX0875844480
Buy New
US$ 15.32
Convert Currency
5. The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
Published by
Harvard Business School Press
(1996)
ISBN 10: 0875844480
ISBN 13: 9780875844480
New
Hardcover
Quantity Available: 2
Seller:
Rating
Book Description Harvard Business School Press, 1996. Hardcover. Condition: New. Never used!. Seller Inventory # P110875844480
Buy New
US$ 34.99
Convert Currency
6. The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
Published by
Harvard Business School Pr, Boston, Massachusetts, U.S.A.
(1996)
ISBN 10: 0875844480
ISBN 13: 9780875844480
New
Soft cover
Quantity Available: 1
Seller:
Rating
Book Description Harvard Business School Pr, Boston, Massachusetts, U.S.A., 1996. Soft cover. Condition: New. Dust Jacket Condition: New. RARE Advance Reader's Copy-Unedited-Not For Sale. 1st Printing-Full # Line. Since this is an ARC has to be a 1st Edition. New copy. Never read. Trade paperback format. BEAUTIFUL copy of book and cover. CLOOECTOR'S COPY. Seller Inventory # 001529
Buy New
US$ 56.10
Convert Currency