Transforming the Bottom Line: Managing Performance With the Real Numbers - Hardcover

Hope, Tony; Hope, Jeremy

Hardcover

ISBN 10: 0875847463 ISBN 13: 9780875847467

Publisher: Harvard Business Review Press, 1996

Synopsis

Presents an agenda for organizational transformation achieved by focusing on seven key imperatives: cutting the workload, not the workforce; managing performance by measuring value-adding work; developing a horizontal team-based organization; aligning performance measures with strategy; selling profitable products and services; finding and retaining profitable customers; and implementing a horizontal information system. By distilling the work of such scholars as C.K. Prahalad, Gary Hamel, and Jeffrey Pfeffer, the book provides managers with a useful synthesis of these important and cutting-edge ideas. In addition, the authors contribute a model of a horizontal information system that provides managers with the "real numbers." Arguing that better management information, more relevant performance measures, and more thoughtful reward systems can change management behavior, support strategy, and transform the bottom line, the authors pose a hypothetical case in which this new horizontal information system is enacted.

About this title

About the Author

Jeremy Hope is a Director of the Beyond Budgeting Roundtable, a not-for-profit collaborative that designs new performance management processes. He is a chartered accountant and a co-author of Transforming the Bottom Line and Competing in the Third Wave. He is a former venture capitalist and founder of several businesses. He lives in West Yorkshire, England.

From the Back Cover

Transforming the Bottom Line reveals how to measure the work of an organization and determine whether that work adds value to the customer. The authors focus on identifying the real numbers that give a moving picture of the company's performance by measuring quality, speed, customer service, and profitability of products and customers.

Edition details

• Publisher: Harvard Business Review Press
• Publication date: 1996
• Language: English
• ISBN 10: 0875847463
• ISBN 13: 9780875847467
• Binding: Hardcover
• Number of pages: 232