Performance Measurement: Getting Results (Urban Institute Press)

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9780877667346: Performance Measurement: Getting Results (Urban Institute Press)

Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program’s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.

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About the Author:

Harry Hatry is a principal research associate at the Urban Institute in Washington, D.C., where he is the director of the Institute's Public Management Program. Since the early 1970s, he has been a leader in developing procedures that allow nonprofit organizations and federal, state, and local government agencies to track how well they are performing their services. In recent years, he has also worked to improve performance measurement and management in other countries. He has authored or co-authored numerous books, reports, and articles describing performance measurement procedures, including publications for the U.S. Departments of Education and Justice, the International City Management Association, and United Way of America. He has received awards relating to his work in performance measurement and evaluation from a number of organizations, including the American Society for Public Administration and the National Academy of Public Administration.

Review:

Harry Hatry's new book is, quite simply, a must-read for anyone working to measure performance ― novices and old hands alike. Filled with examples, checklists, and suggestions, it explains every step in the process in a readable, practical style. I recommend it highly. ― Michael Hendricks, Independent Consultant

Hatry shares his encyclopedic knowledge of performance measurement in this complete and thoughtful volume. Agencies at the federal, state, and local level will find a wealth of information here. ― Michael W. Lawson, Director, ICMA Center for Performance Measurement

Why do we need performance measurement in public programs? Because without it, no reform works well. Performance measurement is inextricably linked to every major theme in public administration today, from citizen empowerment to managing for results and community building. Those of us who have been pursuing performance measurement for a long time recognize Harry Hatry as the master of the craft. His new book, Performance Measurement: Getting Results, is welcome indeed, for it fills a void in today's literature. For the practitioner, it is a handbook for implementing performance measurement, and for the academic, it is the first comprehensive textbook in this important area of public administration. It is also written in Mr. Hatry's well-recognized style: well-organized, no glitz, just nitty-gritty practical advice about what works and what doesn't. ― Mark Funkhouser, City Auditor, Kansas City, Missouri

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Book Description Rowman Littlefield Publishers, United States, 2007. Paperback. Book Condition: New. Second Edition. Language: English . Brand New Book. Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry s groundbreaking work. It covers every component of the performance measurement process, from identifying the program s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data. Bookseller Inventory # AAB9780877667346

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Book Description Rowman Littlefield Publishers, United States, 2007. Paperback. Book Condition: New. Second Edition. Language: English . Brand New Book. Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry s groundbreaking work. It covers every component of the performance measurement process, from identifying the program s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data. Bookseller Inventory # AAB9780877667346

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