Poverty & the Public Utility: Building Shareholder Value Through Low-Income Initiatives

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9780878148837: Poverty & the Public Utility: Building Shareholder Value Through Low-Income Initiatives

For the low-income U.S. population, the continuing escalation of utility expense exacerbates financial distress and challenges the quality of utility revenues. But research has shown that the poor, in spite of having energy burdens four times that of the average residential household, exhibit no worse credit behavior than any other customer class. People with low incomes often sacrifice food, medicine, and health just to maintain utility service. Working multiple low-paying jobs or living on a fixed retirement income, these individuals are still found helping others in the community. The deadbeat personas assigned to these customers are unfounded. In fact, the low-income represent a valuable market segment within utility service territory. Forty-seven million individuals live near poverty, occupying 35 million households. Together, these households represent 28% of the $159 billion U.S. home energy market. Poverty and the Public Utility will show how utilities focused on serving the

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About the Author:

Kevin Monte de Ramos has been an energy efficiency consultant since 1989. Employed by A&C Enercom, Kevin worked as the lead evaluator and DSM consultant for Columbia Gas Systems. During the early 1990s, Kevin developed the nation's first low-income customer data warehouse, the Energy Services Information System. This system greatly improved operating efficiencies and led to his involvement in the design of notable low-income assistance programs: CAP, CARES, LIURP, and WarmChoice. In November 1998, he co-founded NeXT Century Software to ease the load research process. In 2000, Kevin formed a private consultancy, KMDR Research. Today, Kevin demonstrates how utility shareholder value is enhanced through low-income initiatives providing technical assistance to CAAs, CBOs, utilities, and government agencies.

Review:

"a tapestry of strategies, business decisions, actions, and programs that can produce a victory banner for all the players. " -- Book Foreward by Wally Nixon, Director, Low-Income Programs Entergy Services, Inc.

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Kevin Monte De Ramos
Published by Pennwell Corp (2004)
ISBN 10: 0878148833 ISBN 13: 9780878148837
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Kevin Monte De Ramos
Published by Pennwell Books (2004)
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