The Corporate Coach: How to Build a Team of Loyal Customers and Happy Employees

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9780887306853: The Corporate Coach: How to Build a Team of Loyal Customers and Happy Employees
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Jim Miller is famous for giving not just good service but legendary service. This is one of the reasons his company's sales have gone from $50,000 to $150,000,000 in twenty-five years. As founder and CEO of Miller Business Systems, he has built a reputation for being willing and able to do anything for his customers. But he is not just customer-oriented: He knows how to motivate his employees, and his upbeat, deeply personal approach to business is detailed in The Corporate Coach. Developed over twenty-five years of experience, Miller likens managing a company to coaching a team by joining customers and employees in a common cause. He believes in empowering people at every level of a company, in giving opportunities to develop, improve, and be creative, rather than languishing on the bench. Filled with anecdotes, specific "do this/don't do that" advice, and, above all, an attitude that is refreshing and inspiring, The Corporate Coach is essential reading for anyone who serves or manages people.

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About the Author:

James B. Miller has been honored as Executive of the Year by the office products industry. His company was featured in Ron Zemke's bestseller The Service Edge, which profiled America's top 101 service corporations.

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The founder of Miller Business Systems, an office supply company, presents his principles of customer focus that have enhanced his company's success. Through analogies, Miller relates his leadership concepts to sports teams, which will surely appeal to executives with annual box seats! All the current good ideas on serving customers, such as hiring customer-oriented employees, focusing internal processes on serving customers, constant systems redesign based on customer feedback, and long-term relationships with customers can be found in this program, read by the author. Although Miller's ideas are soundly rooted in the extensive literature in this genre, he offers little new information. Also, with the significant problems inherent in today's professional sports business, his attempt to relate complex team-based organizational success to successful athletic teams is outdated. Invest instead in the more substantial work from Ron Zemke (Working with Jerks, S. & S. Audio, 1989).
Dale Farris, Groves, Tex.
Copyright 1994 Reed Business Information, Inc.

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