Synopsis
Offers a detailed program for improving customer service, tells how to identify and fix small sales problems, and shares stories of good and bad customer service
"synopsis" may belong to another edition of this title.
Reviews
This book is a pleasant surprise. What appears in the opening pages as a long promotional tract for a specific management program quickly transforms into a very practical and helpful guide for organizations to change from being market-driven to becoming customer-driven enterprises. The title is an acronym based upon what Goldzimer calls the "seven crucial principles of customer service: integration, mission, feedback, interviewing, reward, support, and training." These principles are thoroughly discussed in separate chapters, and specific suggestions on how they can be implemented are given. Effort has been made to make the concepts practical in both the private and public sectors. This deserves to be read by a wide audience and is highly recommended.
- Robert Logsdon, Indiana State Lib., Indianapolis
Copyright 1989 Reed Business Information, Inc.
"About this title" may belong to another edition of this title.
Other Popular Editions of the Same Title
Search results for "I'm First": Your Customer's Message...
Seller Image
"I'm First": Your Customer's Message to You
Seller: Reliant Bookstore, El Dorado, KS, U.S.A.
Seller rating 4 out of 5 stars
Condition: acceptable. This book is a well used but readable copy. Integrity of the book is still intact with no missing pages. May have notes or highlighting. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer. Seller Inventory # RDV.0892563346.A
Stock Image
I'm First: Your Customer's Message to You
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0892563346I3N00
Stock Image
''I'm First''
Published by
Rawson Assoc. Publsr,, New York, 1989
ISBN 10: 0892563346
ISBN 13: 9780892563340
Used
Hardcover
Seller: Ann Becker, Houston, TX, U.S.A.
Seller rating 4 out of 5 stars
Hardbound. Condition: Good. Dust Jacket Condition: Good. Seller Inventory # 277584
Stock Image
I'm First - Your Customer's Message to You : How to Compete and Win in Today's Customer-Driven Market
Published by
Rawson Associates, New York, 1989
ISBN 10: 0892563346
ISBN 13: 9780892563340
Used
Hardcover
Seller: Willis Monie-Books, ABAA, Cooperstown, NY, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. Dust Jacket Condition: Very Good. First Printing. Seller Inventory # 74981