From Chaos to Calm: Or Dealing With Difficult People Vs. Them Dealing With You! (Power, Purpose, and Promise of Solution-Focused Communicatio)

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9780893343569: From Chaos to Calm: Or Dealing With Difficult People Vs. Them Dealing With You! (Power, Purpose, and Promise of Solution-Focused Communicatio)

Rude, obnoxious, defensive, demanding, arrogant... Ever notice how difficult people and conflict can be in your life?

In From Chaos to Calm Crawford explains the underlying causes of conflict; how simple disagreements can so quickly turn into a vicious cycle; how you can tap into the internal motivation of difficult people so they hear what you have to say as valuable information; how to deal with conflict more proactively; and how to interact with people in a way that diffuses conflict before it starts, without ignoring the problem or sweeping it aside.

Crawford will help you understand and apply this knowledge with your employers, employees, co-workers, customers, friends and even family. Who doesn't deal with stress every day? If you struggle with managing the stress of life and work, get Life from the Top of the Mind and you will learn an entirely new approach to overcoming stress.

Bill Crawford combines his knowledge of how the brain works with his experience as a psychologist, coach and trainer to present practical ways to shift from our stress mode to operating with clarity, confidence and creativity -- what he calls Top of the Mind.

What I like are the easy-to-learn and remember models that actually work, and the progressive learning approach of the book. He also includes a stress assessment and tips for sleeping better! This radical approach is the culmination of many years of researching, teaching and coaching on what actually works. Stressed? Shift to Life from the Top of the Mind!

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Product Description:

Rude, obnoxious, defensive, demanding, arrogant Ever notice how difficult people bring conflict and complication to your life? Dr. Crawford's From Chaos to Calm brilliantly explains: The underlying causes of conflict How simple disagreements can so quickly turn into a vicious cycle How you can tap into the internal motivation of difficult people so they interpret what you have to say as valuable information From Chaos to Calm provides a tested and proven plan to deal with conflict more proactively and to interact with people in a way that diffuses conflict before it starts, without ignoring the problem or sweeping it aside. Bill Crawford will help you understand and apply this knowledge to your employers, employees, co-workers, customers, friends, and even family, greatly reducing stress and allowing for better communication.

About the Author:

In addition to holding a Ph.D. in Counseling Psychology, Bill Crawford is a psychologist, organizational consultant, corporate trainer, and professional speaker. Having created successful presentations for organizations such as Sprint, Shell, IBM, Anderson Consulting, as well as, PBS and many national associations, Bill brings his humor, down-to-earth suggestions, and entertaining style of writing to dealing with difficult people, stress, and life.

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Book Description Humanics Ltd, United States, 2002. Paperback. Book Condition: New. 224 x 147 mm. Language: English . Brand New Book. Rude, obnoxious, defensive, demanding, arrogant Ever notice how difficult people bring conflict and complication to your life? Dr. Bill Crawford s From Chaos to Calm brilliantly explains: The underlying causes of conflict How simple disagreements can so quickly turn into a vicious cycle How you can tap into the internal motivation of difficult people so they interpret what you have to say as valuable information From Chaos to Calm provides a tested and proven plan to deal with conflict more proactively and to interact with people in a way that diffuses conflict before it starts, without ignoring the problem or sweeping it aside. Bill Crawford will help you understand and apply this knowledge to your employers, employees, co-workers, customers, friends, and even family, greatly reducing stress and allowing for better communication. Bookseller Inventory # AAC9780893343569

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