Conflict Management and Negotiation Skills for Internal Auditors

 
9780894136085: Conflict Management and Negotiation Skills for Internal Auditors

This book represents the results of over 20 years working as a private consultant and trainer to the audit profession. What started as a small program based on the best research on conflict management and negotiation skills, has slowly evolved into a book based on research on these two topics plus the real life experiences of thousands of auditors who deal with conflicts, potential conflicts and differing positions that need to be united on a daily basis. The book is designed to give both clarity into human nature as well as practical skills and suggestions for dealing with people in a wide range of challenging situations. The goals for this book are two-fold: to increase your understanding of how people think and act (including yourself), and to give a tremendous number of tips, practices, suggestions, ideas and skills that you may use appropriately to increase your relationship and get better audit results with your customers and clients, wherever they may reside.

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About the Author:

Joan Pastor, PhD, is president of JPA International, Inc, an international management development and communications training firm headquartered in San Diego, CA. She has been a frequent speaker and seminar leader for a number of chapters and conferences for the Institute of Internal Auditors (IIA), the AICPA, BIA, ICBI-Europe, AHIA, ISACA, and more. Joan has worked with at least 20 IIA chapters and affiliates around the world, many of whom have brought her back 3-4 times. She has presented at numerous IIA Conferences around the world as well. About 50% of the assignments JPA International carries out each year are connected to the audit or finance professions in some way. Besides Joan s work with audit, finance and risk associations, she has provided numerous training, consulting and coaching services to accountants, risk professionals, and auditors in both private and public organizations worldwide for the past 18 years. Her courses range from developing people skills through interviewing, influencing, facilitation and presentation skills to solidifying audit methodology and procedures through business process management, organization-wide risk assessments and most recently, using psychology to understand and target fraud, unethical behavior and white collar crime. Her services assist these professionals in developing diagnostic, organizational and leadership skills to complement their technical expertise and make them highly successful in their careers. For more information, please contact JPA International, Inc. at JPA4Auditors.com, or call 760-945-9767.

Review:

Joan Pastor's thorough understanding of the real life of an auditor makes this book easy to read and extremely useful. The exercises at the end of each chapter are great tools, whether you are the CAE or the newest staff member, Recently, I used one of her exercises on how to prepare for a meeting and the strategies to be developed at the beginning of the audit. The outcome was a very special and rewarding meeting for the internal auditors and all the others in attendance. This book is truly insightful in terms of understanding the fundamentals of human relations, both professional (audit) and personal (family and friends). This is a must read book for internal auditors. --William (Bill) J. Mulcahy, CIA, CPA, Chief Audit Officer

Dr. Pastor provides methods that are easy to understand and apply in identifying critical differences that may exist between you, the auditor, and the audit client. She then takes this to the next essential level by offering the necessary solutions that will pretty much guarantee resolution, thus resulting in successful and value-added audit results. My application of some of Dr. Pastor's methods during a recent entrance meeting with management has already proven to be very successful! --Joe Rivera, CFE, CFSA, Senior Vice President of Internal Audit

Joan does an excellent job of marrying her background in psychology with knowledge of internal auditing to offer a new perspective on how auditors should approach conflict resolution and negotiation. This is a core skill for auditors, something they face every day, and her approaches and applications should be invaluable to both new and experienced auditors alike, providing understanding of how all discussions with audit clients can have the potential to be a positive experience one where both sides can understand the benefits and work toward a true solution. This book is almost as good as being at one of Joan s seminars. --J. Mike Jacka, CIA, CPA, Senior Audit Manager

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