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The importance of addressing diversity in the workplace has gained widespread recognition in recent years. Among the forces calling attention to diversity in the workplace are the changing nature of the workforce, globalization of labor and customer markets, and organizational restructurings, such as mergers and joint ventures, which bring diverse corporate cultures together. Most firms, however, are only beginning to evaluate and adjust policies that were originally designed for yesterday's more homogeneous workforce. The large-scale organizational changes attracting attention are, for now, the exception to the rule, but they do present examples of what can be accomplished. Toward that end, this volume describes how nine prominent organizations have responded to the challenge. Featuring descriptive case studies from such firms as Xerox, Digital Equipment, Pacific Bell, American Express, Coopers & Lybrand, and Pepsi-Cola International, it covers international diversity and merging corporate cultures, as well as ethnic, gender, and lifestyle differences.
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Susan E. Jackson is Associate Professor in the Department of Psychology at New York University. She is an active member of the Society for Industrial and Organizational Psychology and of the Academy of Management. She serves as an editorial board member for several journals including Personnel Psychology and Journal of Applied Psychology, and is a Consulting Editor for the Academy of Management Review. Her research activities focus on approaches for improving how organizations manage their human resources.
I. THE CHALLENGES OF WORKFORCE DIVERSITY. 1. Preview of the Road To Be Traveled, Jackson. 2. Working through Diversity as a Strategic Imperative, Jackson & Alvarez. II. CREATING AND ASSESSING A DIVERSE WORKFORCE. 3. Managing Diversity at the Xerox Corporation: Balanced Workforce Goals and Caucus Groups, Sessa. 4. Beyond Good Faith: Commitment to Recruiting Management Diversity at Pacific Bell, Roberson & Gutierrez. 5. Assessing the Quality of the Federal Workforce: A Program to Meet Diverse Needs, Gowing & Payne. III. MANAGING WORKFORCE DIVERSITY THROUGH PERSONAL GROWTH AND TEAM DEVELOPMENT. 6. Valuing Differences at Digital Equipment Corporation, Walker & Hanson. 7. Changing Race Relations Embedded in Organizations: Report on a Long-Term Project with the XYZ Corporation, Alderfer. 8. Creating One from Two: The Merger between Harris Semiconductor and General Electric Solid State, Schweiger, Ridler Jr., & Marini. IV. USING STRATEGY INITIATIVES TO MANAGE WORKPLACE DIVERSITY. 9. Becoming the Best Place to Work: Managing Diversity at American Express Travel Related Services, Morrison & Herlihy. 10. Managing Diversity: A Strategic "Grass-Roots" Approach, Deluca & McDowell. 11. Managing Worldwide Diversity at Pepsi-Cola International, Fulkerson & Schuler. V. PERSPECTIVES FOR VIEWING THE CHALLENGES OF DIVERSITY IN THE WORKPLACE. 12. Dilemmas in Developing Diversity Programs, Gottfredson. 13. Managing Diversity: A Conceptual Framework, Thomas, Jr. 14. Stepping into the Future: Guidelines for Action, Jackson.
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Book Description The Guilford Press, 1992. Condition: New. book. Seller Inventory # M0898624762