En Manual de Entrenamiento para el Mesero, Mesera y Personal

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9780910627481: En Manual de Entrenamiento para el Mesero, Mesera y Personal

Este nuevo manual fue diseñado para uso de todo miembro del personal de servicios de comidas. La guía cubre todos los aspectos sobre servicio al cliente en un restaurante para las posiciones de anfitrión, mesero o mesera, capitán y bus. El funcionamiento detallado de cada posición es descrito para diferentes tipos de establecimeinto y para todos los tipos de servicio incluyendo el Francés, Americano, Inglés, Ruso, Familiar y Banquete. Este manual provee de instrucciones paso por paso para: 

  • Recepción
  • Tomando órdenes
  • Poner una mesa elegante
  • Promoción de órdenes paralelas
  • Manejo de propinas e impuestos
  • Manejo de dinero
  • Sentando a los clients
  • Cargando/descargando bandejas
  • Centro de mesas
  • Manejando problemas
  • Manejo de preguntas
  • Haciendo que los clients ordenen rápido
  • Servicio con mesa auxilar
  • Doblar servilletas
  • Promoción de especiales
  • Clientes difíciles
  • Manejo de la cuenta

Además, aprenda técnicas de servicio avanzadas como flamear y trinchar carnes, pescado y frutas. También, un capítulo es exclusivamente dedicado a la seguridad y sanidad de alimentos.

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About the Author:

Douglas R. Brown is a best selling author in the area of food service management, having worked for both national chains and independent restaurants, as well as consulting. He is the author of several new books on food service management, and numerous articles. In 1982 he established Atlantic Publishing Group, Inc. and today the company is the leader in providing training materials including books, videos, posters, tools and software to the industry.

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Lora Arduser
Published by Atlantic Publishing Company (FL) (2005)
ISBN 10: 0910627487 ISBN 13: 9780910627481
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Book Description Atlantic Publishing Company (FL), 2005. Paperback. Book Condition: New. Translation. Language: Spanish . Brand New Book. NOW TRANSLATED IN SPANISH This training handbook was designed for use by all food service serving staff members. The guide covers every aspect of restaurant customer service for the positions of host, waiter or waitress, head waiter, captain, and bus person. The detailed performance of each position is described for different types of establishments, and all types of service including French, American, English, Russian, Family-Style and Banquet. It provides step-by-step instructions on: - hosting - seating guests - taking/filling orders - loading/unloading trays - table side service - setting an elegant table - folding napkins - centerpieces - promoting specials - promoting side orders - handling problems - difficult customers - managing tips and taxes - getting customers to order quickly - handling questions - handling the check and money Plus, learn advanced serving techniques such as flambe and carving meats, fish, and fruits. It also features a chapter devoted exclusively to food safety and sanitation. Whether it s your first day on the job or you are a twenty year veteran you are bound to learn a lot. Food service managers will find this book to be an excellent foundation for your organizations training program. Bookseller Inventory # BRD9780910627481

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Lora Arduser
Published by Atlantic Publishing Company (FL) (2005)
ISBN 10: 0910627487 ISBN 13: 9780910627481
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Book Description Atlantic Publishing Company (FL), 2005. Paperback. Book Condition: New. Translation. Language: Spanish . Brand New Book. NOW TRANSLATED IN SPANISH This training handbook was designed for use by all food service serving staff members. The guide covers every aspect of restaurant customer service for the positions of host, waiter or waitress, head waiter, captain, and bus person. The detailed performance of each position is described for different types of establishments, and all types of service including French, American, English, Russian, Family-Style and Banquet. It provides step-by-step instructions on: - hosting - seating guests - taking/filling orders - loading/unloading trays - table side service - setting an elegant table - folding napkins - centerpieces - promoting specials - promoting side orders - handling problems - difficult customers - managing tips and taxes - getting customers to order quickly - handling questions - handling the check and money Plus, learn advanced serving techniques such as flambe and carving meats, fish, and fruits. It also features a chapter devoted exclusively to food safety and sanitation. Whether it s your first day on the job or you are a twenty year veteran you are bound to learn a lot. Food service managers will find this book to be an excellent foundation for your organizations training program. Bookseller Inventory # BRD9780910627481

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Book Description Atlantic Pub Co, 2005. Paperback. Book Condition: Brand New. translation edition. 284 pages. Spanish language. 9.00x6.00x0.75 inches. In Stock. Bookseller Inventory # zk0910627487

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Lora Arduser; Douglas R. Brown
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Book Description Atlantic Publishing Group Inc., 2005. Paperback. Book Condition: New. book. Bookseller Inventory # M0910627487

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Book Description Atlantic Publishing Group Inc., 2005. Paperback. Book Condition: New. Never used!. Bookseller Inventory # P110910627487

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